--- title: "Customer Service Advisor x 6 (Revenues & Benefits Team)" ocid: "ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-07-18" --- # Customer Service Advisor x 6 (Revenues & Benefits Team) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c.json) ## Summary The Sandwell Metropolitan Borough Council is seeking to appoint six Customer Service Advisors for its Revenues and Benefits Team through an open tender process. This opportunity is located at Sandwell Council House in Oldbury, West Midlands, with a contract period commencing on 25th July 2022 and expected to last until 23rd October 2022. Prospective suppliers should note that the deadline for submissions is set for 21st July 2022 at 17:00, and the contract is valued at approximately £4,892.88. Candidates are required to submit their CVs, references, and cost details through the Sandwell MBC In-tend Supplier Portal to be considered for this role. This tender presents a valuable opportunity for businesses specialising in recruitment services, particularly those with experience in providing customer service personnel. Companies that can efficiently meet the needs outlined in the job description, including handling inbound queries in a fast-paced environment, would be well-positioned to compete for this contract. The role's flexible hybrid working arrangement and the potential for contract extension could also attract agencies looking to expand their client base in the public sector. ## Notice Job Title Customer Service Advisors x6 - Revenues and Benefits Rate of Pay: PS11.02 per hour (Inside IR35) Hours: 37 hours per week Location: Sandwell Council House, Oldbury, B69 3DE Start Date: ASAP Contract type: Temporary (Agency) 12 weeks with a view to extend Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An exciting opportunity has arisen for 6 Revenues and Benefits Customer Service Advisor's who will be required to deal with inbound customer queries through multiple communication channels. The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with, telephone, written, electronic and some face to face communication. The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact. Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 Hours per week. This post is currently operating as a hybrid role with some home and office working however this is subject to change. CVs required urgently Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Thursday 21st July 2022 17:00pm Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Thursday 21st July 2022 17:00pm Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e97c143-b912-4725-a8aa-aaac85258d41 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Jul 2022 | | Submission deadline | 21 Jul 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 25 Jul 2022 - 23 Oct 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,892 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 18 Jul 2022 at 14:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8e97c143-b912-4725-a8aa-aaac85258d41 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8e97c143-b912-4725-a8aa-aaac85258d41 18th July 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-962bbe53-330b-457a-9c63-dbf1dbf2120c.json.