---
title: "DWP Strategic Video Channel Solution"
ocid: "ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-03-02"
---

# DWP Strategic Video Channel Solution

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Planning  
OCID: ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381.json)

## Summary

The Department for Work and Pensions (DWP) is currently in the planning stage of its procurement process for a project titled "DWP Strategic Video Channel Solution." This initiative falls within the IT services industry, specifically regarding video conferencing software development services. The engagement end date for interested suppliers is set for 17 March 2021. Interested parties should contact DWP via the email provided to register their interest and will need to sign a Non-Disclosure Agreement to receive further requirements.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specialising in consulting, software development, and internet support. Small and medium-sized enterprises (SMEs) are encouraged to participate as they may offer innovative and agile solutions aligned with DWP's objectives. Companies with expertise in digital channels and video connectivity will be especially suited to compete for this contract, as DWP aims to enhance customer interactions through a strategic video channel in response to evolving digital needs.

## Notice

The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy omni-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings. The maturity of our customers' technical capability has been rapidly evolving, as has their propensity to engage via Digital Channels, largely due to the Covid-19 Pandemic. This means that video has increased in importance as a channel option for customers' interactions. It is vital that DWP develops a single Strategic Video Channel, which can be implemented consistently across all of its lines of businesses, and cost effectively maintained. Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement will need to be signed and returned in order to receive the requirements along with a Request for Information. Should a supplier have a pre-existing NDA with DWP then the details will need to be confirmed for validation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c24045b0-01dc-48bf-b81f-dc140aa73afe |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2021 |
| Submission deadline | Not specified |
| Future notice date | 17 Mar 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72212515 - Video conferencing software development services

## Release History

- 2 Mar 2021 at 17:31 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c24045b0-01dc-48bf-b81f-dc140aa73afe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c24045b0-01dc-48bf-b81f-dc140aa73afe
  2nd March 2021 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9638cca7-8a4b-4810-a66c-76ea4a1e9381.json.