---
title: "Improving Customer Contact"
ocid: "ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2024-10-29"
---

# Improving Customer Contact

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d)  
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## Summary

National Highways has completed the procurement process titled "Improving Customer Contact" under the industry category of Development Consultancy Services (CPV: 73220000). The procurement, which followed a selective method via a call-off from a framework agreement, involved a tender period that concluded on 15th October 2024, with the contract running from 21st October 2024 to 31st March 2025. The procurement covered locations including the British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The total contract value was £185,000 GBP, and the procurement stage is currently at the award stage, with the award being made to PricewaterhouseCooperLLP.

This tender provides a significant opportunity for businesses involved in development consultancy services to engage with a major public sector client, National Highways. Though currently awarded to a large enterprise, companies operating at a similar scale can consider leveraging similar opportunities within this framework. This procurement is particularly suitable for businesses capable of delivering professional consultancy services across multiple geographical regions, offering a chance to enhance their portfolio and secure substantial contracts in the public sector.

## Notice

Improving Customer Contact

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/68adb148-f73e-4652-8984-dfa4b82ce5a4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2024 |
| Submission deadline | 15 Oct 2024 |
| Future notice date | Not specified |
| Award date | 20 Oct 2024 |
| Contract period | 20 Oct 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £185,000 |
| Lots value | Not specified |
| Awards value | £185,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERLLP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73220000 - Development consultancy services

## Release History

- 29 Oct 2024 at 10:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/68adb148-f73e-4652-8984-dfa4b82ce5a4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/68adb148-f73e-4652-8984-dfa4b82ce5a4
  29th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d.json.