---
title: "IT Service Management Solution"
ocid: "ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2017-10-31"
---

# IT Service Management Solution

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0.json)

## Summary

The West Midlands Combined Authority has successfully completed the procurement process for an "IT Service Management Solution" aimed at consolidating IT services across the organisation. This competitive quotation tender, with a contract value of £125,014, was classified under the CPV code 48517000 for IT software packages. The tender period ended on 19 October 2017, with the contract scheduled to run from 21 October 2017 until 20 October 2020. The project is located in Birmingham, West Midlands, and falls within the services category.

This tender offers significant growth opportunities for businesses in the IT service and software management sectors, particularly for small and medium-sized enterprises (SMEs) looking to enhance their market presence. Companies that specialise in IT service management, including those providing solutions for automation, efficiency improvements, and asset management, would be well-positioned to compete for similar contracts. Engaging with the West Midlands Combined Authority could support strategic initiatives while helping drive innovation within local IT services.

## Notice

In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited. The aims were: * Consolidate to a single system for complete visibility and standardization in ITSM * Simplify and automate operations / automate to replace manual, redundant tasks * Reduce maintenance and support costs for assets, technology, and services. * Improve efficiency and service response times/quality. * Maximize return on financial, time, and resource investments. * Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c01e8fce-40d8-4a49-8b38-8e085a41b809 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2017 |
| Submission deadline | 19 Oct 2017 |
| Future notice date | Not specified |
| Award date | 19 Oct 2017 |
| Contract period | 20 Oct 2017 - 20 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,014 |
| Lots value | Not specified |
| Awards value | £125,014 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IVANTI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 31 Oct 2017 at 13:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c01e8fce-40d8-4a49-8b38-8e085a41b809

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c01e8fce-40d8-4a49-8b38-8e085a41b809
  31st October 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.wmca.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0.json.