---
title: "Provision of apprenticeship training for the Customer Service Specialist standard"
ocid: "ocds-b5fd17-9647e9ec-0c0b-4381-b676-703bd4a5add9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9647e9ec-0c0b-4381-b676-703bd4a5add9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9647e9ec-0c0b-4381-b676-703bd4a5add9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9647e9ec-0c0b-4381-b676-703bd4a5add9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HS2"
published: "2019-12-23"
---

# Provision of apprenticeship training for the Customer Service Specialist standard

Buyer: HS2  
Current stage: Award  
OCID: ocds-b5fd17-9647e9ec-0c0b-4381-b676-703bd4a5add9

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## Summary

HS2 has awarded a contract titled "Provision of apprenticeship training for the Customer Service Specialist standard" to Creative Alliance (West Midlands) Ltd. The procurement process falls under the education and training services industry category, with a contract value of £8,000. The contract commenced on 31st October 2019 and runs until 29th September 2021. This procurement was executed through a direct method, classified as a single tender action due to being below threshold, with the tender period having closed on 11th October 2019.

This tender presents significant opportunities for businesses, particularly those specialising in training and educational services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for such contracts, leveraging their expertise in apprenticeship training within the customer service sector. Engaging in this type of procurement can aid firms in expanding their portfolio and enhancing their reputation within the training services market.

## Notice

A contract has been awarded to Creative Alliance (West Midlands) Ltd for the provision of apprenticeship training services for the Customer Service Specialist standard for the period 31.10.2019 - 29.09.2021.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fddc07ec-7647-47d8-8e42-9f0ca22c1932 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2019 |
| Submission deadline | 11 Oct 2019 |
| Future notice date | Not specified |
| Award date | 15 Oct 2019 |
| Contract period | 31 Oct 2019 - 29 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000 |
| Lots value | Not specified |
| Awards value | £8,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HS2 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CREATIVE ALLIANCE (WEST MIDLANDS |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 23 Dec 2019 at 10:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fddc07ec-7647-47d8-8e42-9f0ca22c1932

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fddc07ec-7647-47d8-8e42-9f0ca22c1932
  23rd December 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9647e9ec-0c0b-4381-b676-703bd4a5add9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9647e9ec-0c0b-4381-b676-703bd4a5add9.json.