---
title: "Contact Centre As A Service"
ocid: "ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "TEIGNBRIDGE DISTRICT COUNCIL"
published: "2023-10-06"
---

# Contact Centre As A Service

Buyer: TEIGNBRIDGE DISTRICT COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a.json)

## Summary

The Teignbridge District Council is planning a tender process for the procurement of Contact Centre As A Service. The procurement falls under the industry category of Telecommunications-infrastructure maintenance services. The engagement end date is set for October 20, 2023. This opportunity is currently in the planning stage, offering potential suppliers a chance to understand system availability, functionality, and associated costs and timescales.

This tender process by the Teignbridge District Council presents an opportunity for small and medium-sized enterprises (SMEs) in the South West region of the United Kingdom. Businesses involved in providing telecommunications-infrastructure maintenance services would be well-suited to compete for this contract. Interested suppliers should engage with the Council before the engagement end date to participate effectively in the upcoming procurement process.

## Notice

As part of this ongoing programme of IT system compatibility, Strata are currently working with the specified organisations to review their current Contact Centre needs and requirements and wish to connect with Suppliers and their systems currently available to the Public Sector. Strata are undertaking this Soft Market Test (SMT) to understand system availability, functionality, and digital direction, along with potential associated costs and timescales if change is required. This paper outlines the current usage and potential future requirements of a replacement Contact Centre as a Service solution at the specified organisations. A detailed specification will be developed if the authorities decide to proceed with going to the market and will be released as part of a fully compliant procurement process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8ed5a216-ec11-40b2-b0a9-7017e72161ab |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | 20 Oct 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEIGNBRIDGE DISTRICT COUNCIL |
| Locality | NEWTON ABBOT |
| Post town | Torquay |
| Postcode | TQ12 4XX |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Teignbridge |
| Electoral ward | Buckland & Milber |
| Westminster constituency | Newton Abbot |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50332000 - Telecommunications-infrastructure maintenance services

## Release History

- 6 Oct 2023 at 14:52 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/8ed5a216-ec11-40b2-b0a9-7017e72161ab
- 3 Oct 2023 at 15:16 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/95821d5a-86ae-4cb5-b2d2-c17cd183668b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8ed5a216-ec11-40b2-b0a9-7017e72161ab
  6th October 2023 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/95821d5a-86ae-4cb5-b2d2-c17cd183668b
  3rd October 2023 - Early engagement notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=4810168f-ff61-ee11-8124-005056b64545
  Advert

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a.json.