---
title: "AWARDED CONTRACT"
ocid: "ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRAFFORD COUNCIL"
published: "2021-07-19"
---

# AWARDED CONTRACT

Buyer: TRAFFORD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b.json)

## Summary

The procurement process involves Trafford Council, which has awarded a contract for the purchase of software and support services for a new contact centre and telephony system, classified under communication and IT services. The contract is valued at £125,500 and spans from 7th May 2021 to 6th May 2024, with the procurement method being a selective process under a call-off from a framework agreement. This contract was officially awarded on 27th April 2021 and the associated notice was published on 19th July 2021.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) that specialise in software development and IT services. Firms capable of delivering comprehensive communication solutions, especially those with proven experience in telephony systems, will find this tender particularly relevant. By competing for such contracts, businesses can enhance their growth prospects through valuable public sector partnerships and by showcasing their capabilities in a competitive field.

## Notice

Purchase of software and support services for new contact centre and telephony system for GMPF

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1862c627-540d-4626-acca-738d4cd1015d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jul 2021 |
| Submission deadline | 26 Apr 2021 |
| Future notice date | Not specified |
| Award date | 26 Apr 2021 |
| Contract period | 6 May 2021 - 6 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,500 |
| Lots value | Not specified |
| Awards value | £125,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRAFFORD COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Jul 2021 at 10:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1862c627-540d-4626-acca-738d4cd1015d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1862c627-540d-4626-acca-738d4cd1015d
  19th July 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-967285d0-6164-46db-a7bb-e46193c5995b.json.