---
title: "ServiceNow Platform Support"
ocid: "ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-09-24"
---

# ServiceNow Platform Support

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4.json)

## Summary

The Ministry of Justice has completed the procurement process for "ServiceNow Platform Support", focusing on the information technology services category. The tender process commenced with a call-off from a framework agreement, using a selective procurement method. The procurement stage is now at the Award stage. This support service encompasses various global locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, United Kingdom, and the Rest of the World. The contract period begins on 2nd September 2024 and ends on 1st January 2025. The final award was made on 4th September 2024, with Eviden Technology Services Limited being the selected supplier, securing a contract valued at £188,432.

This tender provides a significant opportunity for businesses specialising in information technology services, particularly those with experience in ServiceNow Platform support. Although the current award indicates limited opportunities for SMEs and VCSEs, larger technology service providers with a proven track record in similar projects may find substantial growth potential in such government contracts. The Ministry of Justice's requirement for a structured support phase offers companies the chance to demonstrate their expertise, enhance service delivery, and establish long-term relationships with a major public sector entity.

## Notice

Discovery phase to assess the ServiceNow Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/131bbeda-b357-44f6-8d03-4240de0e964e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2024 |
| Submission deadline | 29 Jul 2024 |
| Future notice date | Not specified |
| Award date | 3 Sep 2024 |
| Contract period | 1 Sep 2024 - 1 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £188,432 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EVIDEN TECHNOLOGY SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 24 Sep 2024 at 13:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/131bbeda-b357-44f6-8d03-4240de0e964e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/131bbeda-b357-44f6-8d03-4240de0e964e
  24th September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee3089cb-be80-4029-95c8-0844987de7c4
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9677a280-6c87-4232-bdf0-cb9b454647d4.json.