---
title: "PROCUREMENT OF HARDWARE BREAK/FIX CONTRACT"
ocid: "ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ENGLISH INSTITUTE OF SPORT LIMITED"
published: "2021-07-16"
---

# PROCUREMENT OF HARDWARE BREAK/FIX CONTRACT

Buyer: THE ENGLISH INSTITUTE OF SPORT LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765.json)

## Summary

The English Institute of Sport Limited is currently engaged in the procurement of a Hardware Break/Fix contract for IT services, primarily focused on the support of approximately 565 laptops and MacBooks. This initiative falls under the office and computing machinery sector, with delivery mainly to locations in Manchester. The procurement method follows an open procedure above the threshold, with the tender period closing on 17 November 2020. The contract is set to commence on 1 April 2021, lasting until 31 March 2025.

This tender presents significant growth opportunities, particularly for businesses specialising in IT services and hardware maintenance. Companies with experience in managing both Windows and macOS environments, as well as those offering secure data solutions, would be well-positioned to compete for this contract. Additionally, small and medium enterprises (SMEs) are encouraged to participate, fostering a diverse range of suppliers in the competitive landscape.

## Notice

1. Laptop/Macbooks: EIS will require Hardware Break/Fix support of 565 laptops which includes a mixed economy of HP Laptops and MacBook's (some are Windows 10/macOS dual boot, some are macOS). These vary in age, being purchased between 2013 and 2020. EIS have deployed MSOffice via Office 365 All devices are encrypted using BitLocker (Windows 10) or File Vault (macOS) Approx. 10% stock are securely stored of each model for replacements and new starters 2. Replacement Laptops/MacBooks A request for a laptop is initially actioned by the EIS Service Desk. They will send over details of which laptop is to be issued to the Break/Fix Supplier. This will then be built as per the appropriate build document and shipped to the user; The Break/Fix supplier sends an encrypted email containing password details to the user; The laptop that is being replaced is sent back by EIS to the Break/Fix Supplier to be assessed. It is then be repaired, scrapped or placed into the spares pool to be re-issued. 3. New users Laptops/MacBooks A request for a laptop is be initially actioned by the EIS Service Desk. They will send over the details of which laptop is to be issued. This is then built as per the appropriate build document and shipped. This is normally sent to a EIS site Business Administrator. The Break/Fix supplier sends an encrypted email containing password details to the user. 4. Laptop Build Documents There are currently 5 Build Documents: Windows 10 HP Laptops 1 Windows 10 HP Laptops 2 Windows 10/macOS dual boot macOS MacBooks Shared User Windows 10 MacBook * Approximate volume of requests 5. The Break/Fix Supplier takes receipt of and repair faulty devices under manufacturer's warranty if applicable. Spare parts to be utilized from scrapped laptops or sourced elsewhere if warranty has expired. 6. Where physical drives are disposed of then all data will be removed and a Data Erasure Certificate will be issued to EIS. 7. Encrypted Hard Drives Approximately 100 encrypted external Hard Drives and USB sticks are stored securely. When requested they configured and shipped to users. Shipping is mainly to one of the EIS High Performance Centres. 8. Stock Control Currently Maintenance of asset registers including relevant passwords. Monthly reporting on stock levels 9. Liaising with the EIS Service Desk and EIS IS Team Responding to EIS Service Desk requests Proactive awareness of software updates liaising with EIS IS Team. Adhoc advice to the EIS IS team Additional information: Any supplier wishing to tender for this opportunity should email Ian.Mulholland@eis2win.co.uk by Friday 16 October 2020 (12 noon) expressing an interest in tendering. A tender document will be issued to those expressing an interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d1e519d-896a-4cfd-aefe-2519dcb61d5e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2021 |
| Submission deadline | 17 Nov 2020 |
| Future notice date | Not specified |
| Award date | 27 Nov 2020 |
| Contract period | 31 Mar 2021 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £131,080 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ENGLISH INSTITUTE OF SPORT LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M11 3BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Clayton & Openshaw |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | C&D SYSTEMS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems

## Release History

- 16 Jul 2021 at 10:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d1e519d-896a-4cfd-aefe-2519dcb61d5e
- 12 Oct 2020 at 11:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4d8991ed-95be-421c-9483-8cf951f592e4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d1e519d-896a-4cfd-aefe-2519dcb61d5e
  16th July 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/4d8991ed-95be-421c-9483-8cf951f592e4
  12th October 2020 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-96b74924-f524-4b1e-bf6c-73ccb9e6e765.json.