---
title: "Customer Relationship Management (CRM)"
ocid: "ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M GOVERNMENT CABINET OFFICE"
published: "2019-01-28"
---

# Customer Relationship Management (CRM)

Buyer: H M GOVERNMENT CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9

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## Summary

The procurement process involves the H M Government Cabinet Office, which has awarded a contract for a Customer Relationship Management (CRM) solution aimed at enhancing communication and performance reporting. This contract, classified under information technology services, was finalised with a supplier, Squiz UK Limited, with a total value of £348,778. The contract period commenced on 13 January 2017 and concluded on 12 January 2019. This award was officially announced on 28 January 2019, following a selective procurement method based on a call-off from a framework agreement. Notably, the associated tender process closed on 16 November 2016.

This tender signifies an opportunity for businesses that specialise in information technology services, particularly those with expertise in customer management solutions. Small and medium-sized enterprises (SMEs) could be well-positioned to compete due to the nature of the project, which requires innovative and tailored CRM implementations. With the evolving landscape of digital communication and customer engagement, companies offering advanced IT services, particularly in CRM systems, can leverage similar future tenders to expand their market presence and foster business growth.

## Notice

This contract is to engage a specialist CRM provider to develop and implement a solution to enable improvements to the way CSHR manage customer (candidate and vacancy holder) communications and performance reporting.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30591492-5cb7-4062-8548-0ab031d1f59e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2019 |
| Submission deadline | 16 Nov 2016 |
| Future notice date | Not specified |
| Award date | 23 Dec 2016 |
| Contract period | 13 Jan 2017 - 12 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £348,778 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M GOVERNMENT CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SQUIZ |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 28 Jan 2019 at 08:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/30591492-5cb7-4062-8548-0ab031d1f59e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/30591492-5cb7-4062-8548-0ab031d1f59e
  28th January 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c852508c-9c1c-4553-8d06-f867aa504bf3
  CRM - G-Cloud 8 Framework Agreement Call Off contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-96e678fa-dd18-48c1-8de2-c6d0cf0362d9.json.