---
title: "Water Affordability Customer Research 2024"
ocid: "ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2024-06-03"
---

# Water Affordability Customer Research 2024

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de

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## Summary

The Consumer Council for Water has issued a tender titled "Water Affordability Customer Research 2024" for conducting customer research in the water distribution and related services industry. The procurement stage is currently active, with a tender period ending on June 25, 2024. The contract period is scheduled to run from July 22, 2024, to December 31, 2024. The tender, valued at £70,000 GBP, follows a limited procurement method with competitive quotation below the threshold. The research will be delivered across various regions in the United Kingdom.

This tender presents opportunities for businesses involved in staff training services, particularly SMEs and VCSEs, to engage with the Consumer Council for Water in providing valuable insights on water affordability issues faced by customers. Businesses with expertise in research methodologies and data analysis within the services category are well-suited to compete. The tender aims to support understanding of customer challenges in paying water bills and managing household budgets, emphasising the importance of affordability and awareness of available support within different UK regions.

## Notice

There will be two elements to the customer research: - Quantitative research with a representative sample of household water customers to: understand the prevalence of difficulties in being able to afford to pay water bills and associated behaviours and consequences. explore levels of awareness of available support and willingness to seek such help. - Depth research to zoom in on the experiences of low income households, to provide richer insights on the challenges they face in paying their water bills and in managing their household budgets. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d54c668e-e319-4390-8eb1-670f4edc3bb4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2024 |
| Submission deadline | 25 Jun 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Jul 2024 - 31 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities
- 80 - Education and training services

### Codes

- 65100000 - Water distribution and related services
- 80511000 - Staff training services

## Release History

- 3 Jun 2024 at 14:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d54c668e-e319-4390-8eb1-670f4edc3bb4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d54c668e-e319-4390-8eb1-670f4edc3bb4
  3rd June 2024 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk/consumer-council-water
  Link to eSourcing Portal

## Notice URLs

- https://www.ccw.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de.json.