---
title: "DUD - Tenants Satisfaction Measures Survey 2023 - AWARD"
ocid: "ocds-b5fd17-96f88c34-d984-408a-a482-ed8c555926b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-96f88c34-d984-408a-a482-ed8c555926b6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-96f88c34-d984-408a-a482-ed8c555926b6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-96f88c34-d984-408a-a482-ed8c555926b6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DUDLEY METROPOLITAN BOROUGH COUNCIL"
published: "2023-05-15"
---

# DUD - Tenants Satisfaction Measures Survey 2023 - AWARD

Buyer: DUDLEY METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-96f88c34-d984-408a-a482-ed8c555926b6

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## Summary

The Dudley Metropolitan Borough Council has awarded the contract for the 'DUD - Tenants Satisfaction Measures Survey 2023' to Acuity Research & Practice Ltd. The survey is intended to measure tenant satisfaction among Council tenants over the next two financial years. The contract value is £27,000, with a contract period starting on April 1, 2023, and ending on March 31, 2025.

This tender presents a business growth opportunity for market research companies specialising in customer satisfaction surveys and serving the public sector. Small and medium-sized enterprises (SMEs) are highlighted as suitable bidders for this service-oriented procurement. The procurement method used was an 'open procedure' with a tender period ending on February 22, 2023, and the contract location being in Dudley, West Midlands, United Kingdom.

## Notice

Dudley MBC are seeking to procure a suitably qualified market research company to carry out an annual tenant satisfaction perception survey of a representative sample of Council tenants for each of the next two financial years that complies with the Regulator of Social Housing's (RSH) new and mandatory 'Tenant Satisfaction Measures Standard'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/612f267a-3dcf-4f18-9559-302a58611a9d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2023 |
| Submission deadline | 22 Feb 2023 |
| Future notice date | Not specified |
| Award date | 11 May 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £27,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUDLEY METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Dudley |
| Postcode | DY1 1HF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 15 May 2023 at 12:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/612f267a-3dcf-4f18-9559-302a58611a9d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/612f267a-3dcf-4f18-9559-302a58611a9d
  15th May 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.dudley.gov.uk

## Provenance

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