---
title: "Snagging and Customer Care Services for London Borough of Waltham Forest"
ocid: "ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2022-07-01"
---

# Snagging and Customer Care Services for London Borough of Waltham Forest

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3

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## Summary

The London Borough of Waltham Forest has completed a procurement process for snagging and customer care services aimed at overseeing the defects and liability period across multiple new build residential projects. The contract, valued at £120,000, was awarded to After Build Limited and spans from 10 March 2022 to 10 March 2025. The open procurement process concluded with the tender period ending on 22 February 2022. This initiative falls under the real estate services industry category, located in Waltham Forest, United Kingdom, with the award published on 1 July 2022.

This tender presents an excellent opportunity for businesses specialising in customer care and property services, particularly those capable of handling snagging works in new builds. Companies that focus on high-quality service delivery and compliance with warranty standards will find this procurement appealing. Given the residential nature of the projects involved, firms experienced in real estate services are well-equipped to compete effectively for similar contracts within this growing market.

## Notice

Specialist Customer Care provider to manage the two-year defects and liability period across several new build residential schemes located in Waltham Forest on behalf of Waltham Forest Council. They are required to deliver a complete snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/338d19ea-47a8-4996-bb85-a024d731c34c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jul 2022 |
| Submission deadline | 22 Feb 2022 |
| Future notice date | Not specified |
| Award date | 8 Mar 2022 |
| Contract period | 10 Mar 2022 - 10 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £112,921 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | LONDON |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AFTER BUILD |

## CPV Codes

### Divisions

- 70 - Real estate services

### Codes

- 70000000 - Real estate services

## Release History

- 1 Jul 2022 at 16:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/338d19ea-47a8-4996-bb85-a024d731c34c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/338d19ea-47a8-4996-bb85-a024d731c34c
  1st July 2022 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=32df0f2d-9b8d-ec11-8112-005056b64545
  Advert

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3.json.