---
title: "omnichannel contact centre solution for Oxfordshire County Council"
ocid: "ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OXFORDSHIRE COUNTY COUNCIL"
published: "2024-09-18"
---

# omnichannel contact centre solution for Oxfordshire County Council

Buyer: OXFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f.json)

## Summary

Oxfordshire County Council has completed the procurement process for an omnichannel contact centre solution, awarded to Zoom Video Communications, Inc. This contract, which falls under the industry category of software package and information systems, is valued at £657,308. The contract period begins on 29 August 2024 and ends on 28 August 2027. The procurement method was classified as 'Other'. Key locations for delivery include the UK, Europe, and several other global territories. The tendering stage ended on 1 August 2024.

This procurement presents significant growth opportunities for businesses specialising in customer engagement and omnichannel solutions. SMEs are particularly encouraged to take advantage of similar opportunities, as Oxfordshire County Council's focus includes SMEs. Companies with capabilities in providing integrated digital communication systems may find such tenders particularly suited to their offerings, enabling them to expand their market reach both locally and internationally.

## Notice

Oxfordshire County Council as part of its Customer Engagement strategy is seeking to procure an omnichannel contact centre solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/483ebff2-0f33-4b45-b988-1fab9114b0d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2024 |
| Submission deadline | 1 Aug 2024 |
| Future notice date | Not specified |
| Award date | 22 Aug 2024 |
| Contract period | 28 Aug 2024 - 28 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £657,308 |
| Lots value | Not specified |
| Awards value | £657,308 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORDSHIRE COUNTY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1ND |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Osney & St Thomas |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOOM VIDEO COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Sep 2024 at 16:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/483ebff2-0f33-4b45-b988-1fab9114b0d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/483ebff2-0f33-4b45-b988-1fab9114b0d5
  18th September 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.oxfordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f.json.