---
title: "Contact Service Centre"
ocid: "ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NUCLEAR DECOMMISSIONING AUTHORITY"
published: "2020-09-30"
---

# Contact Service Centre

Buyer: NUCLEAR DECOMMISSIONING AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb

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## Summary

The Nuclear Decommissioning Authority in England has completed a tender process for the "Contact Service Centre" project, aimed at establishing a call centre specifically for Radioactive Waste Management. The contract was awarded to Arvato, with the total contract value amounting to £1,400,516.13. This contract began on 14th September 2020 and will run until 13th September 2023. The procurement method utilised was selective, following a call-off from the CCS Framework RM3815, with the tender period having closed on 20th March 2020.

This contract presents significant opportunities for businesses specialising in call centre services and customer support operations. Companies equipped with the necessary resources, systems, and expertise are well-suited to engage in similar future tenders. With the Nuclear Decommissioning Authority's high profile and long-term contracts, businesses in the technology and service sectors can leverage this as a stepping stone to enhance their capabilities and expand their market presence in the public sector.

## Notice

Radioactive Waste Management conducted a Further Competition from the CCS Framework RM3815, for the successful contractor to provide a Contact Service Centre to Radioactive Waste Management. The Supplier will provide the necessary resource, systems, expertise, behaviours and cultural alignment to successfully deliver a Contact Service Centre to RWM.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7d03e0f2-0a06-4773-99cb-71f6c09a2f07 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2020 |
| Submission deadline | 20 Mar 2020 |
| Future notice date | Not specified |
| Award date | 13 Sep 2020 |
| Contract period | 13 Sep 2020 - 13 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,400,516 |
| Lots value | Not specified |
| Awards value | £1,400,516 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NUCLEAR DECOMMISSIONING AUTHORITY |
| Locality | DIDCOT |
| Post town | Oxford |
| Postcode | OX11 0GD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Vale of White Horse |
| Electoral ward | Hendreds |
| Westminster constituency | Didcot and Wantage |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARVATO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 30 Sep 2020 at 15:01 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7d03e0f2-0a06-4773-99cb-71f6c09a2f07
- 30 Sep 2020 at 15:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7d03e0f2-0a06-4773-99cb-71f6c09a2f07

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7d03e0f2-0a06-4773-99cb-71f6c09a2f07
  30th September 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.gov.uk/rwm

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb.json.