--- title: "RBGKEW1376 - RBG Kew Ticketing Early Market Engagement" ocid: "ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18.json" source: "Contracts Finder" current_stage: "Planning" buyer: "BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW" published: "2024-11-14" --- # RBGKEW1376 - RBG Kew Ticketing Early Market Engagement Buyer: BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW Current stage: Planning OCID: ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18.json) ## Summary The Board of Trustees of the Royal Botanic Gardens Kew is currently in the planning stage for procuring a new ticketing and admissions system, titled "RBGKEW1376 - RBG Kew Ticketing Early Market Engagement." This falls under the industry category of tickets and industry-specific software packages, with the procurement process focusing on gauging market interest and capability. The procurement location is Richmond, England, with a postal code of TW9 3AB. The engagement end date is set for 6th December 2024, by which all interested parties must submit their early market engagement forms. This process was initiated on 14th November 2024, with the goal of issuing the tender before the end of the year and commencing delivery in April 2025. This tender presents an excellent opportunity for businesses, especially SMEs and VCSEs, to engage in creating a state-of-the-art ticketing solution for a prestigious institution. Companies specialising in software development, specifically in industry-specific software and information technology services, would find this tender well-suited to their expertise. Additionally, those offering event services may also benefit from the requirements outlined in the early market engagement documents. Participating in this tender could lead to significant business growth by aligning with the renowned Royal Botanic Gardens Kew and enhancing their service delivery capabilities in ticketing and admissions. ## Notice The Royal Botanic Gardens, Kew, is preparing to procure a new ticketing and admissions system. As part of this process, we are conducting early market engagement to gauge the market's interest and capability to tender for the delivery of this solution. Attached, you will find an early market engagement form along with the draft functional requirements for the new system. We have indicated which requirements are likely to be Pass/fail and which are likely to be considered "must have". Other requirements are desirable. This is not the final list and may be updated prior to issuing the tender. RBG Kew recently completed an internal project to transition our ticketing operations from third-party platforms to an in-house solution. This experience has given us a much better understanding of our essential requirements versus desirable ones, all outlined in the attached documentation. The intention is to issue the tender before the end of this calendar year and aim to start delivery in April 2025. Additional information: Please review the attached documents for complete details on the early market engagement. If you feel that your organisation can contribute to this exercise, kindly complete the early market engagement form and return it to us at the email address provided by 12 pm on 6th of December 2024. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5e9f538-7e04-435b-ac59-c205af7aa607 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Nov 2024 | | Submission deadline | Not specified | | Future notice date | 6 Dec 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW | | Locality | RICHMOND | | Post town | Twickenham | | Postcode | TW9 3AB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI75 Hounslow and Richmond upon Thames | | Local authority | Richmond upon Thames | | Electoral ward | Kew | | Westminster constituency | Richmond Park | | Delivery location | Not specified | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 22459000 - Tickets - 48100000 - Industry specific software package - 72212100 - Industry specific software development services - 72222300 - Information technology services - 79952000 - Event services ## Release History - 14 Nov 2024 at 15:55 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e9f538-7e04-435b-ac59-c205af7aa607 - 14 Nov 2024 at 15:50 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e9f538-7e04-435b-ac59-c205af7aa607 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b5e9f538-7e04-435b-ac59-c205af7aa607 14th November 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ba228eb-2ed3-4713-babd-cb5fc547cc45 Early Market Engagement - https://www.contractsfinder.service.gov.uk/Notice/Attachment/94fa28fa-c3f0-456e-84d1-ab2e4842ba75 Functional Requirements ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9751b6fb-c596-40db-87bf-c4bcf21c9c18.json.