---
title: "GB-YORK: Customer Relationship Management (CRM) Services ITT"
ocid: "ocds-b5fd17-977fb4fc-0f0b-4ee5-a1c9-7567712eb4ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-977fb4fc-0f0b-4ee5-a1c9-7567712eb4ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-977fb4fc-0f0b-4ee5-a1c9-7567712eb4ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-977fb4fc-0f0b-4ee5-a1c9-7567712eb4ab.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "YORK ST JOHN UNIVERSITY"
published: "2024-05-15"
---

# GB-YORK: Customer Relationship Management (CRM) Services ITT

Buyer: YORK ST JOHN UNIVERSITY  
Current stage: Tender  
OCID: ocds-b5fd17-977fb4fc-0f0b-4ee5-a1c9-7567712eb4ab

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## Summary

The York St John University has issued a tender for Customer Relationship Management (CRM) Services ITT in Yorkshire and the Humber region, United Kingdom. The procurement stage is currently at the tender amendment phase. The contract value is GBP 50,000 with a minimum value of GBP 25,000. The deadline for tender submission is 29th May 2024, and the contract period is from 1st July 2024 to 31st October 2024. The procurement method is an open procedure in the services category.

This tender presents an opportunity for businesses interested in providing Customer Relation Management software development services to the education sector. Small to Medium-sized Enterprises (SMEs) are encouraged to participate. The University aims to enhance its Dynamics CRM platform and develop a minimum viable product to streamline business processes. Businesses with experience in software development and CRM solutions are well-suited to compete for this contract and support York St John University in achieving its project goals.

## Notice

NOTE: This notice was updated on 15 May 2024 for the following reason: The original draft of this notice erroneously stated that this work was not suitable for Small to Medium-sized Enterprises (SMEs). To clarify, this work would indeed be suitable for SMEs, and their participation in this exercise is welcomed.(The University requires the delivery of additional functionality on our existing Dynamics CRM platform. Existing user stories need to be delivered as well as analysis to discover new user stories and use cases. Our aim is to produce a minimum viable product (MPV) to support business processes. It should be noted that this work has already been started on delivery of several requirements, work is also required for completion of those already started.)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad5f59f7-b0ea-4bd7-b465-e6dd0441b7ed |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2024 |
| Submission deadline | 29 May 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2024 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORK ST JOHN UNIVERSITY |
| Locality | YORK |
| Post town | York |
| Postcode | YO31 7EX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Guildhall |
| Westminster constituency | York Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 15 May 2024 at 16:55 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad5f59f7-b0ea-4bd7-b465-e6dd0441b7ed
- 14 May 2024 at 13:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ad5f59f7-b0ea-4bd7-b465-e6dd0441b7ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad5f59f7-b0ea-4bd7-b465-e6dd0441b7ed
  15th May 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=861892994
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-977fb4fc-0f0b-4ee5-a1c9-7567712eb4ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-977fb4fc-0f0b-4ee5-a1c9-7567712eb4ab.json.