---
title: "Provision of Service Desk Software for West Midlands Fire Service"
ocid: "ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST MIDLANDS FIRE SERVICE"
published: "2025-07-09"
---

# Provision of Service Desk Software for West Midlands Fire Service

Buyer: WEST MIDLANDS FIRE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08.json)

## Summary

The procurement process for the provision of service desk software for the West Midlands Fire Service represents a crucial initiative in the software package and information systems industry. This tender, titled "Provision of Service Desk Software for West Midlands Fire Service," falls under the services category and is based in the West Midlands, United Kingdom. Administered by West Midlands Fire Service, headquartered in Birmingham, England, the procurement follows a selective method through a call-off from a framework agreement. The process reached the award update stage, with Freshworks Inc. being the successful supplier, and the award was published on 9th July 2025. The contract, valued at £309,840, began on 14th May 2025 and will last until 13th May 2028.

This tender opens avenues for business growth, especially for SMEs that specialise in software package and information systems. Companies with established expertise in IT service management software stand to benefit significantly, given the requirement for FreshWorks ITSM service desk software. It presents a significant opportunity for businesses to collaborate with a major public sector organisation like the West Midlands Fire Service, offering sustained engagement over a three-year contract period. By participating in such selective procurements via framework agreements, businesses can enhance their credibility and expand their portfolios in the public services arena.

## Notice

Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db07010f-07b1-48cb-9d4d-abda61d47798 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2025 |
| Submission deadline | 1 May 2025 |
| Future notice date | Not specified |
| Award date | 30 Apr 2025 |
| Contract period | 13 May 2025 - 13 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £309,840 |
| Lots value | Not specified |
| Awards value | £309,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS FIRE SERVICE |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B7 4HW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Jul 2025 at 11:56 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db07010f-07b1-48cb-9d4d-abda61d47798
- 9 Jul 2025 at 11:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db07010f-07b1-48cb-9d4d-abda61d47798

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db07010f-07b1-48cb-9d4d-abda61d47798
  9th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08.json.