---
title: "Retail Banks Compliance Research"
ocid: "ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPETITION AND MARKETS AUTHORITY"
published: "2019-08-17"
---

# Retail Banks Compliance Research

Buyer: COMPETITION AND MARKETS AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9.json)

## Summary

The Competition and Markets Authority (CMA) has recently awarded a tender titled "Retail Banks Compliance Research", which pertains to the research services industry. This initiative focuses on ensuring that 21 retail banks in Great Britain and Northern Ireland are compliant with regulations regarding the display of independent customer survey results in their branches. The procurement process, classified as a selective method and conducted through a framework agreement, was completed with a total contract value of £46,650. The contract period spans from 20th May 2019 to 30th September 2019, and the key contact for this tender is CMA located in London.

This tender presents significant opportunities for businesses specialising in market research services, particularly those that offer expertise in compliance assessment and "mystery shopping" techniques. Small and medium-sized enterprises (SMEs) stand to benefit from participating in such research contracts, as the nature of the work aligns well with their capabilities. The competitive environment could enable SMEs to establish or enhance their relationships within the financial services sector, paving the way for future contracts and growth opportunities.

## Notice

The Competition and Markets Authority (CMA) has ordered 21 retail banks across GB and Northern Ireland to display prominently in all their bricks and mortar branches the results of independent customer surveys of service quality. The CMA is now commissioning compliance research i.e. 'mystery shopping' in a sample of branches of each of these banks to ensure compliance with the Order.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e72095c-aa70-4ffe-855e-d7bde8997d7f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2019 |
| Submission deadline | 9 Apr 2019 |
| Future notice date | Not specified |
| Award date | 14 May 2019 |
| Contract period | 19 May 2019 - 30 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £46,650 |
| Lots value | Not specified |
| Awards value | £46,650 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPETITION AND MARKETS AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73110000 - Research services
- 79310000 - Market research services

## Release History

- 17 Aug 2019 at 16:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e72095c-aa70-4ffe-855e-d7bde8997d7f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e72095c-aa70-4ffe-855e-d7bde8997d7f
  17th August 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9.json.