---
title: "PSM application support, incident resolution and accessibility testing"
ocid: "ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2020-07-27"
---

# PSM application support, incident resolution and accessibility testing

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228.json)

## Summary

The Department for Work and Pensions has recently completed the procurement process for "PSM application support, incident resolution and accessibility testing" within the IT services category. This procurement was carried out using a selective method, specifically as a call-off from a framework agreement. The tender period concluded on 1st July 2020, and the contract is set to run from 20th July 2020 until 19th January 2021. The total value of the contract is GBP 15,000, with delivery locations spanning the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This contract presents an opportunity for small and medium-sized enterprises (SMEs) focusing on IT services, including consulting, software development, and support. Companies with expertise in application support and incident resolution would be particularly well-suited for future tenders in this sector, especially those capable of offering comprehensive accessibility testing services. Engaging in such procurement processes can aid in expanding business portfolios and establishing long-term relationships with a key government buyer.

## Notice

PSM application support, incident resolution and accessibility testing

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fd3c23cc-8e73-48ac-b919-83887d640e56 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2020 |
| Submission deadline | 1 Jul 2020 |
| Future notice date | Not specified |
| Award date | 12 Jul 2020 |
| Contract period | 19 Jul 2020 - 19 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000 |
| Lots value | Not specified |
| Awards value | £15,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Not specified |
| Postcode | LS2 3UA |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEMARQ |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Jul 2020 at 12:39 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fd3c23cc-8e73-48ac-b919-83887d640e56
- 14 Jul 2020 at 08:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8d3a6884-4954-4335-aad1-aa7edf8ffa55

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fd3c23cc-8e73-48ac-b919-83887d640e56
  14th July 2020 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8d3a6884-4954-4335-aad1-aa7edf8ffa55
  14th July 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/28e24f3e-2d87-4bc2-aa2b-09500a3a2b33
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-97a4f91a-f800-4708-9995-dc7b1a055228.json.