---
title: "ServiceNow Implementation Support"
ocid: "ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-10-06"
---

# ServiceNow Implementation Support

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7.json)

## Summary

The Foreign Commonwealth and Development Office is seeking implementation support for its existing xFCO ServiceNow solution, with a total contract value of £600,000. This procurement process is currently at the Award stage, having officially completed the tender period on 31st August 2021. The contract start date is set for 20th September 2021, running until 19th September 2022. The tender falls within the software implementation services industry category and is designated as a selective procurement method, being a call-off from an existing framework agreement. The delivery addresses span multiple regions, including the United Kingdom and British Overseas Territories, with the primary contact point located in London.

This contract presents an excellent opportunity for businesses specialised in software implementation services, particularly those that are small and medium-sized enterprises (SMEs), to expand their portfolios and client base. Companies with experience in ServiceNow solutions and associated software services will be particularly well-suited to compete in this procurement process. Engaging with the Foreign Commonwealth and Development Office can enable businesses to strengthen their operational capabilities and establish a long-term partnership within the public sector.

## Notice

Further implementation support for the existing xFCO ServiceNow solution under the newly created FCDO.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8df86b62-90cc-4a1f-bc5f-8add8d84d69d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2021 |
| Submission deadline | 31 Aug 2021 |
| Future notice date | Not specified |
| Award date | 6 Sep 2021 |
| Contract period | 19 Sep 2021 - 19 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 6 Oct 2021 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8df86b62-90cc-4a1f-bc5f-8add8d84d69d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8df86b62-90cc-4a1f-bc5f-8add8d84d69d
  6th October 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-97aea906-20a2-4010-b327-5436637a00d7.json.