--- title: "Quotation for Learning & Development Customer Feedback System - AWARD" ocid: "ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca.json" source: "Contracts Finder" current_stage: "Award" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2017-12-18" --- # Quotation for Learning & Development Customer Feedback System - AWARD Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Award OCID: ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca.json) ## Summary Sandwell Metropolitan Borough Council has recently awarded a contract for the "Quotation for Learning & Development Customer Feedback System." This procurement falls within the software package and information systems industry, specifically focusing on customer relationship management software. The contract is for a system that requires 20 tablet devices compatible with a feedback solution, intended to streamline the evaluation process of training sessions. The contract period commenced on 1st December 2017 and extends until 30th November 2019. The procurement method used was an open procedure, and the award was officially announced on 18th December 2017. This tender presents a significant opportunity for businesses specialising in software development, particularly those with expertise in designing user-friendly customer feedback systems and integrating hardware solutions. Companies that can offer innovative software capable of managing multiple training assessments, along with secure tablet devices, would be well-positioned to compete for similar contracts in future. As the local authority focuses on enhancing training evaluation methods, there is a clear demand for advanced feedback solutions within the public sector. ## Notice Learning & Development Customer Feedback System As part of a new initiative to support and manage the evaluation and analysis process of training sessions, Sandwell Council are looking for a supplier to deliver a tablet-based customer feedback solution. The supplier should deliver devices which are compatible with their platform hosting an evaluation 'questionnaire', data collation and automatically generated reports. The current process in which we evaluate training sessions is time consuming and costly as they are completed in paper format. Firstly, the questionnaires are designed and printed on paper. They are then given to the delegates that attend the training sessions to complete. The responses are collated by business support who manually input responses into our current system. The data is then stored on an excel spreadsheet from which infographics are designed to present the information collated and to display the return on investment. We are looking for a supplier who can provide a user-friendly software solution which enables us to design multiple questionnaires for a variety of training sessions. Additionally, the software must allow for continual feedback and reporting and must be easy to view and use. 20 devices (tablets) that are compatible with the software and fully secured for use are also required. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 17 November 2017 at 15:00hrs ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40fd8e4c-669b-4984-acf4-50764a0701d1 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Dec 2017 | | Submission deadline | 17 Nov 2017 | | Future notice date | Not specified | | Award date | 18 Dec 2017 | | Contract period | 1 Dec 2017 - 30 Nov 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CUSTOMER RESEARCH TECHNOLOGY | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48422000 - Software package suites - 48445000 - Customer Relation Management software package ## Release History - 18 Dec 2017 at 14:43 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40fd8e4c-669b-4984-acf4-50764a0701d1 - 18 Dec 2017 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40fd8e4c-669b-4984-acf4-50764a0701d1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/40fd8e4c-669b-4984-acf4-50764a0701d1 18th December 2017 - Awarded contract notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca.json.