---
title: "Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile"
ocid: "ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HANOVER HOUSING ASSOCIATION"
published: "2017-10-10"
---

# Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile

Buyer: HANOVER HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997

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## Summary

The procurement process involves Hanover Housing Association seeking technology solutions for its operations related to business telephony, contact centres, customer relationship management (CRM), and mobile working. The tender was published on 15 December 2016, with the contract awarded for Lot 1 on 24 August 2017, while Lot 2 is set to be retendered. The contract, with a total value of £440,000, commenced on 1 October 2017 and will last until 30 September 2027. The procurement was conducted through an accelerated restricted procedure, with a focus on software packages and information systems, taking place predominantly within the United Kingdom and other British territories.

This tender presents significant opportunities for businesses in the IT and telecommunications sectors, particularly those specialising in software development for CRM systems, contact centre solutions, and telecommunications infrastructure. Companies that are well-suited to compete include those with experience in developing tailored solutions and fostering long-term partnerships within the public sector. Furthermore, suppliers interested in collaborating with Hanover Housing Association may find additional value in showcasing their innovative approaches to enhancing customer service capabilities.

## Notice

CONTRACT AWARD NOTICE Note: Only Lot 1 was awarded. Lot 2 is to be re-tendered. THIS IS AN AWARD NOTICE - the tender process has concluded Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f2879a86-20f0-44f1-a2b0-efa5e12bf57d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Accelerated restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2017 |
| Submission deadline | 14 Jul 2017 |
| Future notice date | Not specified |
| Award date | 23 Aug 2017 |
| Contract period | 30 Sep 2017 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £440,000 |
| Lots value | Not specified |
| Awards value | £440,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HANOVER HOUSING ASSOCIATION |
| Locality | STAINES-UPON-THAMES |
| Post town | Twickenham |
| Postcode | TW18 4TB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Spelthorne |
| Electoral ward | Staines |
| Westminster constituency | Spelthorne |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMILLAN |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32524000 - Telecommunications system
- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72212445 - Customer Relation Management software development services

## Release History

- 10 Oct 2017 at 15:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f2879a86-20f0-44f1-a2b0-efa5e12bf57d
- 15 Dec 2016 at 21:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f7e2f290-d21c-4bd4-8b7f-3a46dc822287

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f2879a86-20f0-44f1-a2b0-efa5e12bf57d
  10th October 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f7e2f290-d21c-4bd4-8b7f-3a46dc822287
  15th December 2016 - Opportunity notice on Contracts Finder
- https://hanover.bravosolution.co.uk/web/login.shtml
  Hanover Etender system

## Notice URLs

- http://www.hanover.org.uk

## Provenance

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