--- title: "2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems" ocid: "ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BRITISH COUNCIL(THE)" published: "2022-01-27" --- # 2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems Buyer: BRITISH COUNCIL(THE) Current stage: Tender OCID: ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a.json) ## Summary The British Council is inviting tenders for consultancy support related to the development and integration of Salesforce CRM systems. The procurement process is currently in the Award stage, following the completion of the tender period which ended on 23 February 2022. The contract, valued at £105,000, commenced on 12 April 2022 and will extend until 12 April 2024. The service falls within the IT services sector, specifically focusing on consulting and software development. Interested parties were required to register on the British Council's e-Tendering portal to participate in the process. This contract presents a substantial opportunity for businesses specialising in IT consulting, particularly those with expertise in CRM implementations and system integrations. Small and medium-sized enterprises (SMEs) are encouraged to apply, especially those that can demonstrate their capability in developing enterprise-level solutions. Companies that excel in customer service enhancements, software development, and cloud-based solutions will find this tender particularly relevant, as the British Council seeks innovative approaches to enhance their Salesforce capabilities. ## Notice We are seeking one specialist consultancy for advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM (Service/SalesCloud) at the British Council: 1. Integration with other enterprise systems, in support of an integrated, end-to-end journey for English and Exams customers. - English teaching support system - IELTS Exams support system - Outlook (for our B2B users only) - Our 'Data layer' ('Master Customer Reference' / Azure) 2. Integration with external systems (for our B2B users) 3. Customer service/sales development - Further development of Salesforce 'Chat Bot' - Further development of lead generation for B2B users - Integration with cloud telephony solution - Support for and reporting on sales Additional information: Bidders will be required to register on British Council's e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil, in order to take part in the tender process. Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return. Bidders will also be required to demonstrate their capability and 'means of proof' will be required. These conditions are outlined in the RFP. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc78654f-6d2e-4a39-9f87-09f92aa7a5c9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Jan 2022 | | Submission deadline | 23 Feb 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Apr 2022 - 5 Apr 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £96,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRITISH COUNCIL(THE) | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 27 Jan 2022 at 13:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dc78654f-6d2e-4a39-9f87-09f92aa7a5c9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/dc78654f-6d2e-4a39-9f87-09f92aa7a5c9 27th January 2022 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/britishcouncil ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-97d04b4d-78cd-430d-8d81-40568248179a.json.