---
title: "CTSC and DTS Telephony Continuity Services Contract"
ocid: "ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2023-11-23"
---

# CTSC and DTS Telephony Continuity Services Contract

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85.json)

## Summary

The Ministry of Justice has awarded a contract for CTSC and DTS Telephony Continuity Services through a selective procurement method. The contract is valued at £5,880,727.97 and runs from March 31, 2021, to March 30, 2024. This opportunity falls under the services category, and the buying organisation is based in London, England. The contract was awarded on March 8, 2021, with a tender period ending on March 8, 2021.

This procurement process by the Ministry of Justice provides an opportunity for small and medium enterprises (SMEs) to compete. Businesses involved in call centre services may find this tender particularly suitable for growth. The contract, awarded to 8x8 UK Limited, offers a chance for eligible suppliers to engage in delivering telephony continuity services, enhancing business prospects in the service industry. The initiative supports SMEs and aligns with a framework agreement approach.

## Notice

This publication is for transparency purposes only. This contract was awarded following a GCloud 12 exercise. The contract is for CTSC and DTS Telephony Continuity Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2023 |
| Submission deadline | 8 Mar 2021 |
| Future notice date | Not specified |
| Award date | 8 Mar 2021 |
| Contract period | 30 Mar 2021 - 30 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,499,113 |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Additional buyers | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | 8X8; MICROSOFT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 Nov 2023 at 14:43 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7
- 25 May 2023 at 09:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7
- 23 May 2023 at 11:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7
- 9 Feb 2022 at 17:11 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7
- 14 Apr 2021 at 11:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/84553118-9ae6-467a-8029-24faedb16dd7
  14th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/64acecb7-ebbc-42bb-a817-c09a51f8291c
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3a50e342-4bb4-44d2-bf8d-2f680928fa2f
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-97d370a8-bda8-46f6-9c3a-f2334e835d85.json.