---
title: "Apprenticeships Customer Service Level 2 (ST0071) & Level 3 (ST0072)"
ocid: "ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-05-20"
---

# Apprenticeships Customer Service Level 2 (ST0071) & Level 3 (ST0072)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472)  
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## Summary

The procurement process involves the Department for Work and Pensions (DWP), seeking services for the delivery of Apprenticeships in Customer Service at Levels 2 and 3. This tender falls under the services category, specifically focusing on customer services and staff development. The procurement method adopted is selective, facilitated through a call-off from a dynamic purchasing system. The tender was awarded on 1st April 2021, with the contract period established from the same date until 1st August 2022, and the tender period concluded on 25th March 2021.

This opportunity presents a significant avenue for business growth, particularly for large training and development organisations well-versed in apprenticeship programmes. Competitors should include businesses that specialise in education and vocational training, especially those equipped to deliver structured apprenticeship courses tailored to customer service skills. With a total contract value of £2 million, this tender could enhance the profile of any successfully awarded supplier, reinforcing their capabilities within this essential area of staff development.

## Notice

Delivery of Apprenticeships Customer Service Level 2 (ST0071) & Level 3 (ST0072) to DWP staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2a20b16f-2c58-4631-9c2f-724fb7f58216 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 25 Mar 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 31 Mar 2021 - 1 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | £2,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REALISE LEARNING AND EMPLOYMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79633000 - Staff development services

## Release History

- 20 May 2021 at 14:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2a20b16f-2c58-4631-9c2f-724fb7f58216

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2a20b16f-2c58-4631-9c2f-724fb7f58216
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d87a3d81-e71b-455c-a97f-91a12fbe5e1a
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d33b8412-a2a1-4d7d-9dcc-98ea2b8e020c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-97f355b3-5c7b-4f23-926f-12e0fb81c472.json.