---
title: "GB-Sheffield: British Business Bank - Customer Journey Mapping"
ocid: "ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH BUSINESS BANK"
published: "2023-01-12"
---

# GB-Sheffield: British Business Bank - Customer Journey Mapping

Buyer: BRITISH BUSINESS BANK  
Current stage: Tender  
OCID: ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9)  
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## Summary

The British Business Bank is seeking suppliers to provide comprehensive customer journey maps for key processes across the Bank. This opportunity falls under the business and management consultancy services category. The procurement method is an open procedure, with a tender period ending on January 25, 2023. The contract period spans from February 20, 2023, to February 19, 2024. The British Business Bank, based in Sheffield, UK, is the contracting authority, and the contract is suitable for small or medium enterprises (SMEs).

This tender for customer journey mapping offers growth opportunities for businesses in the consultancy and related services industry. SMEs with expertise in business and management consultancy are well-suited to compete for this contract. Interested suppliers should take note of the upcoming deadline on January 25, 2023, to submit their proposals to the British Business Bank in Sheffield.

## Notice

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal ('back-stage') processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/601b2704-6f51-4628-9b64-65f8aef7ed87 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2023 |
| Submission deadline | 25 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Feb 2023 - 19 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH BUSINESS BANK |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 12 Jan 2023 at 15:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/601b2704-6f51-4628-9b64-65f8aef7ed87

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/601b2704-6f51-4628-9b64-65f8aef7ed87
  12th January 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Sheffield:-British-Business-Bank---Customer-Journey-Mapping/D45TKXE283
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9.json.