---
title: "Idox Directory Support and Maintenance"
ocid: "ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAVERING"
published: "2025-09-01"
---

# Idox Directory Support and Maintenance

Buyer: LONDON BOROUGH OF HAVERING  
Current stage: Award  
OCID: ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef.json)

## Summary

The London Borough of Havering has completed the procurement process for a contract titled "Idox Directory Support and Maintenance". This tender, classified under the software package and information systems category, involves a support, maintenance, and licence agreement for the Idox Directory platform used by Havering's Family Services Hub. Located in Romford, England, the procurement process concluded successfully with the award made active on 10th July 2025. The awarded contract, valued at £72,000 with an optional 12-month extension for an additional £18,000, follows a selective procurement method as a call-off from a framework agreement. The contract period is set from 2nd September 2025 to 1st September 2028.

This tender represents a significant opportunity for businesses specialising in software support and maintenance, particularly those focusing on public sector platforms. Companies capable of providing such services, including Small and Medium Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs), are well-positioned to benefit from this type of contract. As the buying organisation aims to obtain high-quality, cost-effective solutions for its platforms, firms with relevant expertise and experience in managing similar projects will find this an attractive opportunity to expand their portfolio in the public sector domain.

## Notice

A support, maintenance and licence agreement for the Idox Directory platform (Havering's Family Services Hub).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/18f06fa8-780f-4d81-a2d6-26014ed54ad3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2025 |
| Submission deadline | 10 Jul 2025 |
| Future notice date | Not specified |
| Award date | 9 Jul 2025 |
| Contract period | 1 Sep 2025 - 1 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,000 |
| Lots value | Not specified |
| Awards value | £72,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAVERING |
| Locality | ROMFORD |
| Post town | Romford |
| Postcode | RM1 3BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | St Edward's |
| Westminster constituency | Romford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDOX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Sep 2025 at 14:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/18f06fa8-780f-4d81-a2d6-26014ed54ad3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/18f06fa8-780f-4d81-a2d6-26014ed54ad3
  1st September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9806f02d-7ef0-4527-a1bc-99aba5e5beef.json.