---
title: "The Provision of a Resilience Benefits Processing Service"
ocid: "ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WANDSWORTH"
published: "2017-06-23"
---

# The Provision of a Resilience Benefits Processing Service

Buyer: LONDON BOROUGH OF WANDSWORTH  
Current stage: Award  
OCID: ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068.json)

## Summary

The London Borough of Wandsworth has completed a procurement process titled "The Provision of a Resilience Benefits Processing Service." This service, falling under the category of benefit services, was initiated through an open tender method. The contract, valued at £1,130,000, will run from 1st May 2017 to 30th April 2018, with the tender period concluding on 30th April 2017. The contract's location is within London, United Kingdom, and the primary objective is to support the Council’s Benefits team in processing applications, managing complaints, and handling reconsiderations.

This tender presents significant opportunities for businesses in the service sector, particularly those with expertise in public sector benefits processing and client management. Companies that specialise in administrative support services or have experience in responding to public inquiries will find themselves well-suited to compete for similar contracts. The successful contractor, Northgate Public Services (UK) Limited, has set a benchmark for the level of service and responsiveness expected, which could inform the strategies of potential bidders in future tenders.

## Notice

Wandsworth Borough Council was seeking a Contractor to carry out and assist the Council's Benefits team by providing a remote resilience service. The Contractor will deal with the day-to-day processing of benefits applications and changes as well as reply to complaints (including MP's and members enquiries) and reconsiderations (explanations and statement of reasons).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cdc71451-294f-4cdf-871d-d5a22b807e91 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2017 |
| Submission deadline | 30 Apr 2017 |
| Future notice date | Not specified |
| Award date | 29 Apr 2017 |
| Contract period | 30 Apr 2017 - 30 Apr 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,130,000 |
| Lots value | Not specified |
| Awards value | £1,130,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WANDSWORTH |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW18 2PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI34 Wandsworth |
| Local authority | Wandsworth |
| Electoral ward | Wandsworth Town |
| Westminster constituency | Putney |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 23 Jun 2017 at 11:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cdc71451-294f-4cdf-871d-d5a22b807e91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cdc71451-294f-4cdf-871d-d5a22b807e91
  23rd June 2017 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=249366303
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98076af6-f726-484e-84e4-2984712d9068.json.