---
title: "CR20139 - Consumer Detriment Survey"
ocid: "ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2021-04-12"
---

# CR20139 - Consumer Detriment Survey

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821

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## Summary

The procurement process titled "CR20139 - Consumer Detriment Survey" was conducted by UK Shared Business Services Limited, focusing on the research and development services industry. The procurement was initiated under a selective method via a dynamic purchasing system, culminating in an award on 27th January 2021. The contract commenced on 1st February 2021 and is set to conclude on 20th August 2021, with the relevant delivery address located in Swindon, England. The procurement process is now complete with a total contract value of £198,000.

This tender provides significant opportunities for businesses engaged in research and consultancy services, particularly those with expertise in consumer behaviour and marketplace dynamics. Companies, especially small and medium-sized enterprises (SMEs), can position themselves to compete for future surveys and studies aimed at assessing consumer detriment in the UK marketplace. The insights gained from such research can prove invaluable, thus enhancing firms' capabilities to address consumer needs and improve their service offerings.

## Notice

**THIS IS NOT A CALL FOR COMPETITION** This was awarded under Crown Commercial Services Research Marketplace Dynamic Purchasing System RM6018. Background Broadly, the aim of this project is to better understand consumer detriment in the UK. We view consumer detriment as the harm or loss that consumers experience, when, for example, * they are misled by unfair market practices into making purchases of goods or services that they would not have otherwise made, * they pay more than what they would have, had they been better informed, * they suffer from unfair contract terms or * the goods and services purchased do not conform to consumers' (reasonable) expectations with respect to delivery, performance or quality, including product safety and authenticity. Consumer detriment can manifest itself in many formats, such as a delayed delivery, substandard service or the purchase of a faulty item. Previous surveys suggest that millions of UK consumers experience some form of consumer detriment every year. Through this survey, we want to robustly quantify the problems' incidence and impact.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3a5801c8-b4d7-42ae-a3c3-121b73d8a704 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2021 |
| Submission deadline | 13 Jan 2021 |
| Future notice date | Not specified |
| Award date | 27 Jan 2021 |
| Contract period | 1 Feb 2021 - 20 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £198,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NATIONAL CENTRE FOR SOCIAL RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 12 Apr 2021 at 08:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3a5801c8-b4d7-42ae-a3c3-121b73d8a704

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3a5801c8-b4d7-42ae-a3c3-121b73d8a704
  12th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/958fbeee-4893-46cf-b7e4-9c86d4a2cd3d
  Contract Terms
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/1595076c-aceb-43d8-9045-ab9069f88232
  Letter of Appointment

## Notice URLs

- http://www.uksbs.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821.json.