---
title: "con_22604 NLP and Webchat Services"
ocid: "ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2023-09-27"
---

# con_22604 NLP and Webchat Services

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c.json)

## Summary

The Department for Education has awarded a contract for NLP and Webchat Services through a tender for Cloud Software aimed at providing support with AI-enabled telephony and Chatbot Services. The contract falls under the IT services category, specifically consulting, software development, Internet, and support. The procurement method used was selective, as the Department for Education called off from a framework agreement. The contract period runs from June 15, 2022, to December 14, 2023, with a total value of £395,067. The tender period ended on May 13, 2022, and the procurement stage is now at the award phase.

This contract presents an opportunity for SMEs in the West Midlands region of the United Kingdom, specialised in IT services, to expand their business. Businesses well-suited to compete in this tender should have expertise in AI technologies, telephony, and chatbot services. The Department for Education, as the contracting authority, awarded the contract to Inform Communications Ltd, a supplier based in Bracknell. The overall aim of the contract is to improve the Department for Education's communication services through the implementation of advanced NLP and Webchat capabilities.

## Notice

Cloud Software to provide support with AI enabled telephony and Chatbot Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb992522-29f5-4f25-a62a-bbfdd26df365 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2023 |
| Submission deadline | 12 May 2022 |
| Future notice date | Not specified |
| Award date | 14 Jun 2022 |
| Contract period | 14 Jun 2022 - 14 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £395,067 |
| Lots value | Not specified |
| Awards value | £395,067 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 3TP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Sep 2023 at 09:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb992522-29f5-4f25-a62a-bbfdd26df365

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb992522-29f5-4f25-a62a-bbfdd26df365
  27th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e58a6a01-ded0-4deb-9035-04b29e4f72a7
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c.json.