---
title: "Cherwell Support"
ocid: "ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2021-06-29"
---

# Cherwell Support

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93.json)

## Summary

The NHS Digital has initiated a procurement process for the "Cherwell Support" contract, which focuses on the renewal of the support and maintenance for its Cherwell IT service desk tool. This tender falls under the IT services category and is located in Leeds, United Kingdom. The procurement was conducted using a selective method as a call-off from the Technology Products framework (RM6068). The contract, valued at £600,000, is set to run from 1 April 2021 to 31 March 2022, with the tender period having ended on 11 March 2021. The awarded contract notice was published on 29 June 2021, following an active award status confirmed on 2 June 2021.

This tender presents a significant opportunity for businesses specialising in IT services, particularly those that focus on consulting, software development, and support. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate as the contract is suitable for them. Companies capable of delivering similar support and maintenance services for IT systems, especially those experienced in working within the healthcare sector, would find this opportunity well-suited for competitive bidding, potentially enabling growth through securing government contracts.

## Notice

Renewal of the support and maintenance contract for NHS Digital's Cherwell IT service desk tool. Call-off contract from Technology Products framework (RM6068).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1780db3e-fd48-4737-87d1-9023abb57978 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2021 |
| Submission deadline | 11 Mar 2021 |
| Future notice date | Not specified |
| Award date | 1 Jun 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £145,505 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Jun 2021 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1780db3e-fd48-4737-87d1-9023abb57978
- 10 Jun 2021 at 12:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f348ddd1-2df8-4380-b294-23440c4499e4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1780db3e-fd48-4737-87d1-9023abb57978
  29th June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f348ddd1-2df8-4380-b294-23440c4499e4
  10th June 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000Q5t2/12AghiEwjES22jhNX_WgTkydcdDDqhdTRNpLh7RZVfc
  RM6068 Technology Products - Order Form Final prj5350

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-982b1f20-cb35-44d0-bc28-073c585c4a93.json.