---
title: "Sheltered Housing - Call Monitoring, Welfare Check call and Responder service"
ocid: "ocds-b5fd17-984615ee-422f-43eb-a648-115c466d7a7c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-984615ee-422f-43eb-a648-115c466d7a7c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-984615ee-422f-43eb-a648-115c466d7a7c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-984615ee-422f-43eb-a648-115c466d7a7c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "READING BOROUGH COUNCIL"
published: "2024-08-07"
---

# Sheltered Housing - Call Monitoring, Welfare Check call and Responder service

Buyer: READING BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-984615ee-422f-43eb-a648-115c466d7a7c

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## Summary

Reading Borough Council is seeking to commission a three-year initial contract for a Sheltered Housing - Call Monitoring, Welfare Check call, and Responder service, with an option to extend for a further two years. The contract involves a 24/7 emergency alarm monitoring service, daily welfare check calls, and a site responder service across various sheltered housing services such as General Sheltered, Cedar Court Sheltered Extra Care scheme, and Phoebe Cusden House. The tender is classified under the industry category "Social work services" (CPV code 85310000) and the procurement method will be an open procedure (above threshold). The tendering process is currently active with a submission deadline of 25 September 2024, and the contract period is set from 1 April 2025 to 31 March 2028. The project is valued between £180,000 and £300,000.

This tender offers significant opportunities for businesses specialising in social work services, particularly those able to provide emergency alarm systems, welfare check services, and response units. Small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are particularly encouraged to participate, making it an excellent chance for such businesses to expand their portfolios and establish long-term relationships with a reputable local authority. Given the contract's extended duration and the critical nature of the services required, businesses with robust capabilities in these areas will find this tender highly advantageous for sustained growth and operational stability.

## Notice

We are seeking a three-year initial contract with an option to extend for a further two years to commission an Alarm Receiving Centre (ARC) to provide: o 24/7 emergency alarm (warden call) monitoring service o Daily welfare check calls - weekends, bank holidays and office closures o Site responder service o across the portfolio within the sheltered housing service. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include: 1. General Sheltered, 2. Cedar Court Sheltered Extra Care scheme, 3. Phoebe Cusden House. Full details of the requirement can be found in Annex 1 - Specification. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b769f8d3-d7d5-4664-9d83-40ef74443282 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2024 |
| Submission deadline | 25 Sep 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | READING BOROUGH COUNCIL |
| Locality | BERKSHIRE |
| Post town | Reading |
| Postcode | RG1 2LU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Abbey |
| Westminster constituency | Reading Central |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 7 Aug 2024 at 07:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b769f8d3-d7d5-4664-9d83-40ef74443282

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b769f8d3-d7d5-4664-9d83-40ef74443282
  7th August 2024 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/readingbc/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-984615ee-422f-43eb-a648-115c466d7a7c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-984615ee-422f-43eb-a648-115c466d7a7c.json.