---
title: "FCMC Delivery Resources"
ocid: "ocds-b5fd17-98518292-e325-4487-b9cd-4253f9a473ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98518292-e325-4487-b9cd-4253f9a473ec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98518292-e325-4487-b9cd-4253f9a473ec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98518292-e325-4487-b9cd-4253f9a473ec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE INSOLVENCY SERVICE"
published: "2025-12-02"
---

# FCMC Delivery Resources

Buyer: THE INSOLVENCY SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-98518292-e325-4487-b9cd-4253f9a473ec

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## Summary

The procurement process for the Future Case Management Capability (FCMC) Delivery Resources has been concluded by The Insolvency Service, located in London, England. The tender, referenced as TIS0845, falls under the industry category of recruitment services, specifically classified by CPV code 79600000. This process was completed on 17th November 2025, with the award published on 2nd December 2025, progressing from a selective procurement method via a call-off from a framework agreement. Key dates for the contract period are set from 1st January 2026 to 31st March 2026, forming an essential part of improving case management systems using Microsoft Dynamics 365 in the United Kingdom.

This procurement offers significant opportunities for SMEs, as the selected supplier, SmartSourcing, exemplifies. Businesses equipped to offer contingent labour delivery services, particularly those experienced in integration and data migration within Microsoft Dynamics 365 environments, stand to benefit. The project aims to replace legacy systems with a modern platform, hence businesses proficient in technology solutions and software integrations have lucrative prospects to grow by participating in similar tenders. The call-off approach from the framework agreement also favours organisations already familiar with the pre-defined conditions and standards within the framework, streamlining the entry for businesses aimed at expanding their footprint in public sector technology solutions.

## Notice

The Future Case Management Capability (FCMC) project is replacing ageing case management systems with a modern, flexible case management platform; Microsoft Dynamics 365 Customer Engagement. The Supplier will act as a Contingent Labour delivery partner to provide resources to implement the new case management system in Dynamics 365 for ORS, EAS and CST, including integrations with other software and services, and data migration from the legacy solutions to the new platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6dfb615b-1f83-43c1-ae42-a2b3e6b36ee3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2025 |
| Submission deadline | 17 Nov 2025 |
| Future notice date | Not specified |
| Award date | 21 Nov 2025 |
| Contract period | 1 Jan 2026 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 2HT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMARTSOURCING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 2 Dec 2025 at 17:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6dfb615b-1f83-43c1-ae42-a2b3e6b36ee3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6dfb615b-1f83-43c1-ae42-a2b3e6b36ee3
  2nd December 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d51f875f-4b46-4a92-9329-0967a45cad20

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98518292-e325-4487-b9cd-4253f9a473ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98518292-e325-4487-b9cd-4253f9a473ec.json.