---
title: "Customer Service Desk & Associated Services"
ocid: "ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PLANNING INSPECTORATE"
published: "2023-06-28"
---

# Customer Service Desk & Associated Services

Buyer: THE PLANNING INSPECTORATE  
Current stage: Award  
OCID: ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c.json)

## Summary

The Planning Inspectorate in BRISTOL has awarded the contract for "Customer Service Desk & Associated Services" to ROUTE 101 LIMITED. The procurement was part of the Crown Commercial service - GCloud 13 Framework Agreement under Lot 2 Cloud Software. The contract is valued at £147,000 with a contract period from 19th July 2023 to 18th July 2025, making it suitable for SMEs.

This tender for software package and information systems presents an opportunity for businesses in BRISTOL to provide customer service desk and associated services. SMEs with expertise in cloud software and service delivery are well-suited to compete in this procurement stage. The selective procurement method means that suppliers need to be part of the framework agreement to bid for this contract.

## Notice

Crown Commercial service - GCloud 13 Framework Agreement RM1557.13 Lot 2 Cloud Software Call-Off Contract Please see uploaded Specification document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f6efea3d-b8ab-4345-a0b4-127a9f4e3ef2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2023 |
| Submission deadline | 2 Jun 2023 |
| Future notice date | Not specified |
| Award date | 18 Jun 2023 |
| Contract period | 18 Jul 2023 - 18 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £147,000 |
| Lots value | Not specified |
| Awards value | £147,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PLANNING INSPECTORATE |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6PN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Jun 2023 at 12:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f6efea3d-b8ab-4345-a0b4-127a9f4e3ef2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f6efea3d-b8ab-4345-a0b4-127a9f4e3ef2
  28th June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5df96eb3-494f-4c29-b969-e19f97b9e3ab
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/273e0f04-dde2-46c7-a476-b32f406aa978

## Notice URLs

- https://www.gov.uk/government/organisations/planning-inspectorate

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98554064-99d5-47bb-8dd5-896938ca0b0c.json.