---
title: "Qualtrics Customer Experience Platform"
ocid: "ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-03-22"
---

# Qualtrics Customer Experience Platform

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2.json)

## Summary

The recent procurement process titled "Qualtrics Customer Experience Platform" was conducted by the Department of Health and Social Care (T&T) based in London, United Kingdom. This project falls within the industry category of Software package and information systems, with a total contract value of £1,210,000. The procurement method was selective, involving a call-off from a framework agreement. The tender period closed on 5th March 2021, and the contract commenced on the same date, set to run until 4th March 2022. The awarding of the contract was officially published on 22nd March 2021.

This tender presents significant opportunities for businesses involved in technology services, particularly those specialising in electronic survey tools or customer experience platforms. Large-scale firms, similar to Qualtrics LLC, which was awarded this contract, would have a competitive advantage. Other businesses with relevant technological capabilities and experience in delivering software solutions to public sector clients could also find this an advantageous opportunity, allowing them to expand their market presence and foster relationships with government entities.

## Notice

Provison of electronic surveys to support the voice of the customer programme

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/76021e9d-cb31-45bd-8b67-5b8deaa00dbe |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2021 |
| Submission deadline | 5 Mar 2021 |
| Future notice date | Not specified |
| Award date | 4 Mar 2021 |
| Contract period | 5 Mar 2021 - 4 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,210,000 |
| Lots value | Not specified |
| Awards value | £1,210,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Mar 2021 at 11:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/76021e9d-cb31-45bd-8b67-5b8deaa00dbe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/76021e9d-cb31-45bd-8b67-5b8deaa00dbe
  22nd March 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kIMV/eZQ5jvgIydbY6OR6cR66_Une60_bqUVktr3230NzxxM
  Department of Health GCloud OF #1358_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-985a5d62-ce9e-4e06-b0f2-c369ca538ec2.json.