---
title: "Provision of an ITSM Tool"
ocid: "ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NURSING AND MIDWIFERY COUNCIL"
published: "2019-09-25"
---

# Provision of an ITSM Tool

Buyer: NURSING AND MIDWIFERY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f.json)

## Summary

The Nursing and Midwifery Council, located at 23 Portland Place, London, has completed a tender process for the provision of an IT service management (ITSM) tool, specifically aimed at managing IT helpdesk operations. This procurement, falling under the Information Technology Services category, utilised a limited competitive quotation method, with the tender period concluding on 31 July 2019. The contract, valued at £42,000, commenced on 16 September 2019 and will last until 15 September 2022. The award date was recorded on 8 August 2019, with the contract subsequently published on 25 September 2019.

This contract presents a significant opportunity for businesses within the IT services sector, particularly those specialized in IT helpdesk solutions. Companies with expertise in providing ITSM tools, along with a strong track record of delivering tailored IT services, would likely thrive in such competitive environments. The tendering process, being limited and below threshold, encourages smaller and niche service providers to engage, potentially leading to fruitful business growth in this domain.

## Notice

IT Helpdesk management tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a9b687c-9c27-4c34-8150-8000d4d93a31 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2019 |
| Submission deadline | 31 Jul 2019 |
| Future notice date | Not specified |
| Award date | 7 Aug 2019 |
| Contract period | 15 Sep 2019 - 15 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NURSING AND MIDWIFERY COUNCIL |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1B 1PZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 25 Sep 2019 at 11:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a9b687c-9c27-4c34-8150-8000d4d93a31

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a9b687c-9c27-4c34-8150-8000d4d93a31
  25th September 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98850a0f-17eb-47ba-9d6f-c3a0a1e48b4f.json.