---
title: "Digital User Testing"
ocid: "ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED"
published: "2021-01-26"
---

# Digital User Testing

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625.json)

## Summary

The Financial Services Compensation Scheme Limited is seeking to enhance user experience on its website through a tender titled "Digital User Testing". This project falls within the market research services category and is based in London, England. The tender process has been completed, with the award made on 18 December 2020. The contract, valued at £33,951, has a duration from 6 January 2021 to 11 February 2021. The procurement method used was a limited competitive quotation process, specifically below threshold.

This procurement presents significant opportunities for market research and user experience companies, particularly those with expertise in digital usability testing. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate, as they are recognised as suitable bidders. Businesses specialising in user interaction analysis and website performance evaluation would be ideally positioned to compete for similar contracts in the future.

## Notice

To undertake user testing to understand how users interact with our website and how well our core user journeys perform for our customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec4f0efb-acaf-41c4-b90e-725704881bdc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2021 |
| Submission deadline | 11 Dec 2020 |
| Future notice date | Not specified |
| Award date | 18 Dec 2020 |
| Contract period | 6 Jan 2021 - 11 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,951 |
| Lots value | Not specified |
| Awards value | £33,951 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARKET & OPINION RESEARCH INTERNATIONAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 26 Jan 2021 at 13:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec4f0efb-acaf-41c4-b90e-725704881bdc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec4f0efb-acaf-41c4-b90e-725704881bdc
  26th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-988fa80b-1c1a-4874-b61d-e49eddd79625.json.