---
title: "WP1979 Zendesk Licenses Variation for extension"
ocid: "ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2022-07-22"
---

# WP1979 Zendesk Licenses Variation for extension

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22.json)

## Summary

The Government Digital Service, located in London, has completed a tender for the provision of Zendesk licenses, resulting in the award of a contract valued at £897,000. This contract falls under the IT services industry category and was initiated as a variation for the ongoing support of GDS, CDIO, and CDDO live products. The procurement process followed a selective method, conducted as a call-off from a framework agreement. The current contract period commenced on 1 July 2022 and is scheduled to end on 30 June 2023. The tender's adjudication was completed, and relevant documentation was published on 22 July 2022, marking its successful award.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) involved in IT services, particularly those specialising in software development and support. Businesses that can provide innovative customer support solutions or those that have experience with licensing and implementation of similar software products would be particularly well-suited to engage in future tenders within this realm. The ongoing nature of the requirement suggests potential for long-term partnerships and recurring business in the public sector, especially for SMEs looking to expand their client base in government contracts.

## Notice

Provision of Zendesk licenses for ongoing support for GDS, CDIO, and CDDO live products

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c208f5e-48c8-4df9-8e5a-facfddd86988 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2022 |
| Submission deadline | 24 Jun 2022 |
| Future notice date | Not specified |
| Award date | 25 Jun 2021 |
| Contract period | 30 Jun 2022 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £897,000 |
| Lots value | Not specified |
| Awards value | £1,299,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Jul 2022 at 10:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4c208f5e-48c8-4df9-8e5a-facfddd86988
- 8 Dec 2021 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7480cb24-ef02-4790-862c-d454f8c226f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c208f5e-48c8-4df9-8e5a-facfddd86988
  22nd July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7480cb24-ef02-4790-862c-d454f8c226f0
  8th December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9a845726-73a4-4e38-96f1-5cbbfc452853
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e8ead60f-6d25-49f0-8a83-b6f78e4093f5
  Contract Variation document

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22.json.