---
title: "GB-Norwich: IVR and on hold information"
ocid: "ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2023-09-12"
---

# GB-Norwich: IVR and on hold information

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d

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## Summary

The Flagship Housing Group has recently completed a procurement process for the provision of IVR and on hold information on telephony systems in Norwich, East of England. The contract, valued at £31,608 GBP, was awarded to PHMG. The tender period ended on 7th June 2023, with the contract set to run from 8th June 2023 to 7th June 2026.

This tender presents an opportunity for businesses specializing in telecommunications equipment and supplies to engage with Flagship Housing Group. Given that the procurement process has reached the award stage, businesses with expertise in providing IVR and on hold information services may find this contract particularly suitable for business growth in the services category. Interested parties can contact the Flagship Housing Group's Procurement Team for more information.

## Notice

To design and provide IVR and on hold information on the main telephony systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1dadd44a-fd74-4eab-9704-d00ee52eb1f5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2023 |
| Submission deadline | 6 Jun 2023 |
| Future notice date | Not specified |
| Award date | 6 Jun 2023 |
| Contract period | 7 Jun 2023 - 7 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,608 |
| Lots value | Not specified |
| Awards value | £31,608 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHMG |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 12 Sep 2023 at 12:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1dadd44a-fd74-4eab-9704-d00ee52eb1f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1dadd44a-fd74-4eab-9704-d00ee52eb1f5
  12th September 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=804183980
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d.json.