---
title: "Healthwatch"
ocid: "ocds-b5fd17-98a7ef76-f851-4aea-979f-c0f4a72ab92d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98a7ef76-f851-4aea-979f-c0f4a72ab92d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98a7ef76-f851-4aea-979f-c0f4a72ab92d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98a7ef76-f851-4aea-979f-c0f4a72ab92d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHESHIRE WEST AND CHESTER BOROUGH COUNCIL"
published: "2022-01-04"
---

# Healthwatch

Buyer: CHESHIRE WEST AND CHESTER BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-98a7ef76-f851-4aea-979f-c0f4a72ab92d

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## Summary

Cheshire West and Chester Borough Council is seeking to recommission an integrated local Healthwatch and Independent Complaints Advocacy Service through a public procurement process titled "Healthwatch." This initiative falls under the health and social work services category, specifically aimed at delivering specialist independent advocacy for healthcare complaints. The procurement method is an open procedure, and the tender period ended on 24 November 2021. The contract is set to commence on 1 April 2022 and will run until 31 March 2026, with an award value of £1,209,012.

This tender presents significant opportunities for businesses specialising in health and social work services, particularly small and medium-sized enterprises (SMEs) and voluntary or community sector enterprises (VCSEs). Those experienced in providing advocacy services or related community support are well-positioned to compete for this contract, which includes responsibilities for both Healthwatch Cheshire and the Independent Complaints Advocacy Service. Engaging in this procurement could facilitate business growth while enhancing community healthcare support.

## Notice

Cheshire West and Chester Council and Cheshire East Council are looking to recommission an integrated local Healthwatch Cheshire and Independent Complaints Advocacy Service (specialist independent advocacy services for people who wish to pursue a complaint or grievance related to any aspect of healthcare, as described in the Health and Social Care Act, 2012). The delivery of this service will have two distinct elements, Healthwatch Cheshire, and Independent Complaints Advocacy service (ICAS).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bbdd1b61-a052-48be-b7ef-8d8dfd7aaa0b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2022 |
| Submission deadline | 24 Nov 2021 |
| Future notice date | Not specified |
| Award date | 4 Jan 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,209,012 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE WEST AND CHESTER BOROUGH COUNCIL |
| Locality | ELLESMERE PORT |
| Post town | Chester |
| Postcode | CH65 0BE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Central & Grange |
| Westminster constituency | Ellesmere Port and Bromborough |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHWATCH CHESHIRE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 4 Jan 2022 at 10:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bbdd1b61-a052-48be-b7ef-8d8dfd7aaa0b
- 25 Oct 2021 at 14:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3c9bfbaa-932c-4e80-ad94-58e227593422

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bbdd1b61-a052-48be-b7ef-8d8dfd7aaa0b
  4th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3c9bfbaa-932c-4e80-ad94-58e227593422
  25th October 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.cheshirewestandchester.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98a7ef76-f851-4aea-979f-c0f4a72ab92d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98a7ef76-f851-4aea-979f-c0f4a72ab92d.json.