---
title: "Oracle CRM system support - Request for Information (RFI)"
ocid: "ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE UNIVERSITY OF MANCHESTER"
published: "2023-04-28"
---

# Oracle CRM system support - Request for Information (RFI)

Buyer: THE UNIVERSITY OF MANCHESTER  
Current stage: Tender  
OCID: ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795.json)

## Summary

The University of Manchester is looking for Third Party Support services for their Oracle CRM system. The procurement process, titled "Oracle CRM system support - Request for Information (RFI)," falls under the IT services category. The tender is in the planning stage and involves an open procedure (below threshold). The deadline for submissions is 15th May 2023. The contract period is scheduled to start on 1st September 2023 and end on 31st December 2028. The University's address for this procurement is in Manchester, United Kingdom.

This tender presents an opportunity for businesses specialized in IT services, consulting, software development, and support to provide Third Party Support services. Companies interested in long-term service contracts within the IT industry would find this tender well-suited for business growth. The University of Manchester, as the buying organization, is seeking suppliers to offer support services for their Oracle CRM system, providing an opportunity for businesses to establish a long-term partnership and contribute to the University's digital infrastructure.

## Notice

Oracle CRM is the University of Manchester's second instance of Oracle eBusiness Suite. Our Oracle CRM instance is at a version released by the supplier in August 2010 (v12.1.3) and is an on-premises solution. Oracle will no longer be offering Market Driven Support for our version of eBusiness Suite beyond December 2024. It is not technically feasible to disentangle and decommission our Oracle CRM instance by then. Therefore, we are considering using Third Party Support services for the Oracle CRM solution for a period of 3-5 years from December 2023. We wish to understand the type and depth of support services from potential suppliers and this RFI will help the University to better understand available support options. Additional information: Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are freely available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d5ac3ef4-b471-4b80-bbb2-0fb233a49238 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2023 |
| Submission deadline | 15 May 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2023 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY OF MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M13 9PL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Hulme |
| Westminster constituency | Manchester Rusholme |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Apr 2023 at 08:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d5ac3ef4-b471-4b80-bbb2-0fb233a49238

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d5ac3ef4-b471-4b80-bbb2-0fb233a49238
  28th April 2023 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/manchesteruniversity/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/manchesteruniversity

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795.json.