---
title: "Quality of Customer Service on Tax Return Accuracy"
ocid: "ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2017-04-10"
---

# Quality of Customer Service on Tax Return Accuracy

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7.json)

## Summary

The National Audit Office is conducting an award for the tender titled "Quality of Customer Service on Tax Return Accuracy," focusing on customer services within the public sector. This procurement process has reached the award stage, with the contract period running from 1 January 2016 to 31 July 2016. The total value of the contract is £20,523. The award decision was made on 1 December 2015, and the notice was published on 10 April 2017, indicating successful completion.

This tender presents substantial growth opportunities for businesses offering services in customer support and taxation accuracy, particularly for large established firms capable of managing high-volume customer interactions. Suppliers that specialise in governmental advisory services, customer service training, and quality assurance in public service delivery would be well-positioned to compete and expand their operations in response to such public procurement opportunities.

## Notice

Quality of Customer Service on Tax Return Accuracy

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9a2b91c8-7f33-4d34-95b1-60a9b448bf52 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2017 |
| Submission deadline | 1 Dec 2015 |
| Future notice date | Not specified |
| Award date | 1 Dec 2015 |
| Contract period | 1 Jan 2016 - 31 Jul 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,523 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNIVERSITY OF EXETER |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 10 Apr 2017 at 10:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9a2b91c8-7f33-4d34-95b1-60a9b448bf52

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9a2b91c8-7f33-4d34-95b1-60a9b448bf52
  10th April 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98cb78dd-4919-45a3-9bdc-f91b642cd3c7.json.