---
title: "Framework Agreement for the Maintenance, Service and Repair of HVAC Systems, Air Source and Ground Source Heat Pumps"
ocid: "ocds-b5fd17-98d47bdb-d5fe-47a6-b57b-9638151a570d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98d47bdb-d5fe-47a6-b57b-9638151a570d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98d47bdb-d5fe-47a6-b57b-9638151a570d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98d47bdb-d5fe-47a6-b57b-9638151a570d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2024-12-17"
---

# Framework Agreement for the Maintenance, Service and Repair of HVAC Systems, Air Source and Ground Source Heat Pumps

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-98d47bdb-d5fe-47a6-b57b-9638151a570d

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## Summary

Durham County Council has finalised a procurement process for a Framework Agreement concerning the maintenance, service, and repair of HVAC systems, Air Source and Ground Source Heat Pumps. This contract, published on 5th September 2024, falls under the industry category of "Repair and maintenance services of building installations" (CPV code: 50700000) and covers a diverse range of properties within England, including office accommodation, public buildings, educational establishments, leisure facilities, and emergency services establishments. The procurement stage is complete, culminating in the award on 17th December 2024, with the contract period set from 1st April 2025 until 31st March 2027. The framework encompasses a value of £360,000 and required an open procedure for selection.

This tender presents significant opportunities for businesses, especially those with expertise in servicing and maintaining HVAC systems and related equipment. The framework prioritises small and medium-sized enterprises (SMEs), enhancing their chances to secure steady revenue through the guaranteed emergency call-out provision and ongoing maintenance services. It is particularly well-suited for companies adept at rapid response and high-quality repair services, providing a strong foundation for business growth and the opportunity to establish long-term relationships with Durham County Council. Winning this contract could be a valuable addition to any SME’s portfolio, ensuring consistent work and the potential for future public sector partnerships.

## Notice

This contract is for a Framework Agreement to provide the complete servicing/maintenance and any breakdown repairs of Heating, Ventilation and Air Conditioning (HVAC) systems, Air Source and Ground Source Heat Pumps within various Durham County Council and other managed buildings and associated bodies' facilities. The contract is to cover a wide and diverse range of properties, including office accommodation, public buildings, educational establishments including Academies, leisure facilities, fire and rescue stations etc. The Council intends to appoint the successful contractor as number one ranked bidder on the framework. The second placed bidder will be held in reserve. There is a requirement for the successful Contractor to provide unlimited emergency call outs 24-hour, 365 days a year, with agreed guaranteed response times. Please refer to ITT2 Part 1 Contract Specification for full details of the specification. Please access the tender documentation for free for full details of the specification and requirements via the NEPO Procontract www.nepo.org and access the tender using reference DN741664. If you have any problems accessing the documents via the system, please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis. Please use the method below that is appropriate to the issue that you are experiencing. * Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc. * Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1887fa76-ba5b-4795-bce0-c64c31528f63 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2024 |
| Submission deadline | 7 Oct 2024 |
| Future notice date | Not specified |
| Award date | 17 Dec 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | Not specified |
| Awards value | £360,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ACROL AIR CONDITIONING; AIRCO REFRIGERATION AND AIR CONDITIONING |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50700000 - Repair and maintenance services of building installations

## Release History

- 17 Dec 2024 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1887fa76-ba5b-4795-bce0-c64c31528f63
- 5 Sep 2024 at 14:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/78d242f2-79fb-4eef-b6e6-eefd941e2355

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1887fa76-ba5b-4795-bce0-c64c31528f63
  17th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/78d242f2-79fb-4eef-b6e6-eefd941e2355
  5th September 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- http://proactis.kayako.com
- http://www.durham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98d47bdb-d5fe-47a6-b57b-9638151a570d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98d47bdb-d5fe-47a6-b57b-9638151a570d.json.