---
title: "Simple Payment Plan"
ocid: "ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2024-05-08"
---

# Simple Payment Plan

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Award  
OCID: ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed

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## Summary

The British Broadcasting Corporation (BBC) has awarded a contract for the provision of administration services related to the "Simple Payment Plan". The contract, valued at £42 million over a maximum 6-year term, focuses on managing customer accounts for a specific payment scheme. The procurement method used was a Competitive procedure with negotiation (above threshold). The tender period ended on 11th March 2022, with the contract period running from 19th April 2024 to 18th April 2030. The contract is aimed at businesses in the services category.

This opportunity presents potential for business growth for service providers capable of delivering account management, campaign services, customer communications, technology support, data management, and analytics. Companies with expertise in managing customer accounts and communication services are well-suited to compete in this procurement process. Interested parties should be aware of the upcoming deadlines and requirements for expressing interest and responding to the tender through the provided portal.

## Notice

Provision of administration services for the "Simple Payment Plan". The aim of the Simple Payment Plan is to provide a payment scheme for a selected group of customers that is simple, affordable and flexible. To deliver against these key features, the Simple Payment Plan has been designed to:- - target low income households to help increase revenue income and reduce both first time prosecutions and repeat offending; - allow customers to spread their payments over the 12 month term of their licence, i.e. PS159/12; - run for a term of 4 years, with the option to extend on two occasions of one year each. The Service Provider will be required to manage the accounts of customers on the scheme end-to-end. Specifically, Service Providers will be required to offer the following services: i. collecting the licence fee, according to the regulations and as set out in any individual customer payment plans (including arrears management, payment processing and reconciliation services); ii. campaign management services; iii. fulfilment services; iv. inbound and outbound customer communications services (including call centre facilities); v. technology services; vi. data management; and vii. analytics Services out of scope: Applicants should note that the following services are not proposed as in scope for the Service Provider: i. field services; ii. PR and stakeholder communications; and iii. customer recruitment The main objective of SPP is to ensure appropriate levels of support are provided to eligible customers, with particular focus on individuals who are willing to pay, but who are facing financial difficulty. Critical Success Factors of the Simple Payment Plan:- - Improved customer satisfaction; - Positive impact on evasion and/or improvement in rate of licence purchase following prosecution statement (from TV Licensing Administrator); - Improving Customer retention and revenue rates; - Reducing the number of Customers that fail to pay anything towards their licence - referred to as Leavers Never Paid (LNP); - Promoting Customers renewing their licences; - Facilitating Customers managing their payment account digitally end to end. The total estimated cost of the contract is PS42m over the maximum 6 year term. This is based on the assumption of on-boarding 18k new customers each month. It is expected from the service provider to drive the increase of the number of customer onboarded and retained on the scheme to attain the estimated cost. Please note that cost increase is driven by a projected increase in customer numbers, and therefore the estimated cost of the contract may rise above PS42m during the life of the contract. The initial term of the contract is for a period of 48 months. The contract may be extended on two occasions by up to 12 months on each occasion, meaning the maximum potential term is 6 years in total.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1bbcb2d4-aabe-4be6-9cf9-81dc09ac32a0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2024 |
| Submission deadline | 11 Mar 2022 |
| Future notice date | Not specified |
| Award date | 18 Apr 2024 |
| Contract period | 18 Apr 2024 - 18 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,000,000 |
| Lots value | Not specified |
| Awards value | £42,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WESCOT CREDIT SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 8 May 2024 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1bbcb2d4-aabe-4be6-9cf9-81dc09ac32a0
- 10 Feb 2022 at 10:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dfc4b4a6-3072-4e7a-8b54-e3ceba17e074

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1bbcb2d4-aabe-4be6-9cf9-81dc09ac32a0
  8th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/dfc4b4a6-3072-4e7a-8b54-e3ceba17e074
  10th February 2022 - Opportunity notice on Contracts Finder
- https://bbc.bravosolution.co.uk/
  BBC eSourcing

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-98e35e2c-c928-4941-8bb5-26b34a1040ed.json.