--- title: "CRM hosted software" ocid: "ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214.json" source: "Contracts Finder" current_stage: "Award" buyer: "TAUNTON TOWN COUNCIL" published: "2026-07-28" --- # CRM hosted software Buyer: TAUNTON TOWN COUNCIL Current stage: Award OCID: ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214.json) ## Summary The procurement process for a CRM hosted software solution for Taunton Town Council, classified under the "Software package and information systems" category, is at the award stage. The contract, valued at GBP 38,000, has been awarded to Abavus Ltd. The contract period begins on 1st September 2026 and will end on 31st August 2030. The procurement was conducted through an open procedure, with the tender period ending on 17th June 2026. The solution will support a range of council assets and services within the South West region of the United Kingdom. This tender presents significant opportunities for businesses that specialise in software solutions tailored for municipal functions. Companies with expertise in developing CRM systems capable of handling diverse asset categories and supporting expansion without unnecessary systems would find this lucrative. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, aligning with the inclusive procurement strategy outlined by Taunton Town Council. Successful engagement in public contracts such as this can drive business growth through collaboration and innovation in public service delivery systems. ## Notice Purpose and Scope This specification sets out Taunton Town Council's requirements for a hosted CRM, asset management, and mobile working system for Council services. The requirements are expressed in functional and outcome-based terms. Suppliers should explain how their proposed solution meets, partially meets, exceeds, or does not meet each requirement, and should provide evidence from comparable local authority implementations where relevant. The initial contract term is one year, with optional annual renewal by the Town Council. The estimated value of the contract is less than GBP 20,000 including setup costs for the first year, Total possible contract available for four years at 30,000 GBP. The required system will support Council assets and services across Taunton. Current asset categories include Bins, Buildings and Structures, Defibrillators, Footpaths, Noticeboards, Parks and Play Areas, Signs, Speed Indicator Devices, Toilets, Trees, and further configurable categories. Detailed requirements are set out in the Requirements Matrix. Council Background and Current State Taunton Town Council is responsible for a broad and growing portfolio of local assets and services. Current customer contact, service, and asset information is held across multiple systems and records. These arrangements make it difficult to maintain a single version of the truth, report consistently, and provide clear updates where residents raise service requests. Objectives and Required Outcomes - Create a single trusted operational record for assets, customer contact, and service activity. - Improve ownership, visibility, and timeliness of Council service handling. - Enable operational staff and managers to work from consistent, current information. - Improve management information, accountability, and future service planning. - Provide a configurable platform that can support Council service expansion without unnecessary standalone systems. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93db7b6a-672d-467f-818f-24f44ba0d9f9 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2026 | | Submission deadline | 17 Jun 2026 | | Future notice date | Not specified | | Award date | 27 Jul 2026 | | Contract period | 31 Aug 2026 - 31 Aug 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £38,000 | | Lots value | Not specified | | Awards value | £38,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TAUNTON TOWN COUNCIL | | Locality | SOMERSET | | Post town | Taunton | | Postcode | TA1 9QQ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK62 Somerset | | Local authority | Somerset | | Electoral ward | Bishop's Hull & Taunton West | | Westminster constituency | Taunton and Wellington | | Delivery location | TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ABAVUS | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 28 Jul 2026 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93db7b6a-672d-467f-818f-24f44ba0d9f9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/93db7b6a-672d-467f-818f-24f44ba0d9f9 28th July 2026 - Awarded contract notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUL171677 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.mytenders.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214.json.