---
title: "Contact Centre System"
ocid: "ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FORHOUSING LIMITED"
published: "2022-12-12"
---

# Contact Centre System

Buyer: FORHOUSING LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa.json)

## Summary

ForHousing Limited is seeking suppliers to provide a new Contact Centre System by 31st May 2023. The contract is expected to last for 3 years with a possible extension of 1 year. The procurement method is through an open procedure, with a tender period ending on 16th January 2023. The contract value is £220,000, and the main procurement category is services in the telephone operator services industry category based in the North West of the United Kingdom.

This tender opportunity for the Contact Centre System could be beneficial for businesses specialising in cloud-based Contact Centre as a Service (CCAAS) solutions. Companies experienced in delivering and configuring CCAAS systems based on specific process designs and requirements would be well-suited to compete. The contract offers a stable revenue stream for successful bidders over the initial 3-year period, with potential for extension, presenting a growth opportunity for service providers in the contact centre technology sector.

## Notice

ForHousing's current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5e01f2cd-4356-4e00-a340-2d027c6f1fb8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2022 |
| Submission deadline | 16 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2023 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FORHOUSING LIMITED |
| Locality | ECCLES |
| Post town | Manchester |
| Postcode | M30 0BP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Eccles |
| Westminster constituency | Worsley and Eccles |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79511000 - Telephone operator services

## Release History

- 12 Dec 2022 at 12:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5e01f2cd-4356-4e00-a340-2d027c6f1fb8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5e01f2cd-4356-4e00-a340-2d027c6f1fb8
  12th December 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Eccles:-Telephone-operator-services./TF443S634W
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa.json.