---
title: "Customer Personas and Expectations Research"
ocid: "ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2019-10-17"
---

# Customer Personas and Expectations Research

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246.json)

## Summary

The Consumer Council for Water is seeking bids for the "Customer Personas and Expectations Research" tender, aimed at enhancing customer satisfaction regarding complaint handling across the water distribution services industry. This procurement process is currently at the Tender stage, with bids due by 7th November 2019. The contract will commence on 21st November 2019 and is expected to run until 2nd March 2020. The total estimated value of the contract is £30,000, and it is classified under CPV codes related to water distribution and research consultancy services, covering multiple regions in the United Kingdom.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs) that specialise in research and development consultancy services. Businesses looking to grow and expand their market presence in the water services sector should consider submitting their proposals, leveraging the chance to contribute to improved customer service within this essential public service domain.

## Notice

CCWater wishes to increase customer satisfaction with CCWater's complaint handling, especially with satisfaction with the overall service and satisfaction with speed of service. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/865a651d-aa3c-42c9-8a9c-3e77195e1e1c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2019 |
| Submission deadline | 7 Nov 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Nov 2019 - 2 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities
- 73 - Research and development services and related consultancy services

### Codes

- 65100000 - Water distribution and related services
- 73200000 - Research and development consultancy services

## Release History

- 17 Oct 2019 at 14:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/865a651d-aa3c-42c9-8a9c-3e77195e1e1c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/865a651d-aa3c-42c9-8a9c-3e77195e1e1c
  17th October 2019 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk/consumer-council-water
  Link to eSourcing Portal

## Notice URLs

- https://www.ccwater.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246.json.