---
title: "ITQ - National patient helpdesk research, scoping and requirements development"
ocid: "ocds-b5fd17-993135a7-88b6-4a21-9b64-7f8f352261a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-993135a7-88b6-4a21-9b64-7f8f352261a0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-993135a7-88b6-4a21-9b64-7f8f352261a0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-993135a7-88b6-4a21-9b64-7f8f352261a0.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS ENGLAND"
published: "2021-10-01"
---

# ITQ - National patient helpdesk research, scoping and requirements development

Buyer: NHS ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-993135a7-88b6-4a21-9b64-7f8f352261a0

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## Summary

The NHS England is conducting a tender for the project titled "ITQ - National patient helpdesk research, scoping and requirements development." This procurement falls under the research services category and is set in Leeds, United Kingdom. The tender period is scheduled to end on 28 October 2021, with an estimated contract value of £122,000. This initiative aims to sustainably establish a national patient helpdesk to support the NHS’s ongoing integration of video consultations in secondary care as part of the National Outpatient Transformation Programme. The procurement method is classified as an open procedure, which allows broad participation.

This tender presents significant opportunities for businesses specialising in research and development consultancy services, particularly those focused on healthcare technologies and patient support solutions. Small and medium enterprises (SMEs) and voluntary community and social enterprises (VCSEs) are encouraged to apply, as the procurement process is designed to accommodate a diverse range of suppliers. Companies that can contribute to validating and developing funding strategies for innovative patient helpdesk solutions will find this a particularly advantageous opportunity to expand their business within the healthcare sector.

## Notice

The Authority is looking for a Supplier for the provision of research to validate and establish; set-up, delivery and sustainable funding options for a future national patient helpdesk for video consultation. The helpdesk delivery itself is not subject to this procurement. The National Improvement Directorate has been working in conjunction with NHS England and NHS Improvement regional teams and NHSX supporting the adoption and sustained use of video consultations in secondary care settings to improve the quality of patient care. This project was expected to be delivered at scale over four years as part of the National Outpatient Transformation Programme (NOTP). As a result of the COVID-19 pandemic the use of video technology in NHS secondary care to undertake patient consultations has grown significantly across a wide range of services including acute outpatients, urgent and emergency care, mental health and community services. During this time trusts and systems quickly adapted to delivering more blended models of patient care through a range of face-to-face consultation and remote consultation, including video consultation (VC), telephone consultation (TC) and online consultation. As the NHS recovers from this unprecedented period many trusts and systems intend to sustain this blended approach and incorporate remote consultations into business as usual. To support the sustained and expanding use of video consulting in secondary care, the Technology Enabled Improvement (TEI) team within the NOTP is prioritising initiatives designed to drive both service user and healthcare professional uptake and reduce health inequalities which may emerge as a result of video consulting technology. Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'ITQ - National patient helpdesk research, scoping and requirements development' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the ITQ within the portal. * Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message'

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be37a829-e107-4d36-8c98-08df8be41c52 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2021 |
| Submission deadline | 28 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Dec 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £122,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services
- 73200000 - Research and development consultancy services

## Release History

- 1 Oct 2021 at 17:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/be37a829-e107-4d36-8c98-08df8be41c52

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/be37a829-e107-4d36-8c98-08df8be41c52
  1st October 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/login

## Provenance

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