---
title: "Digital Customer Journey (DCJ)"
ocid: "ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2018-11-23"
---

# Digital Customer Journey (DCJ)

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e.json)

## Summary

The Home Office, based in London, sought to digitise online visa applications through their procurement process titled "Digital Customer Journey (DCJ)". This project falls under the IT services category and is valued at £4,015,000. The contract period spanned from August 5, 2015, to August 4, 2017. The procurement method chosen was selective, utilising a call-off from a framework agreement. The award date for this contract was August 5, 2015, and the award notice was published on November 23, 2018.

This tender presents significant opportunities for technology firms specialising in IT services, particularly those with expertise in software development and consulting. Companies that can provide innovative solutions in digitisation processes will be well-positioned to compete for similar contracts in the future. The nature of the award implies a potential for ongoing work related to system maintenance and further development, making it attractive for businesses looking to expand their footprint in government contracting.

## Notice

Digitisation of On-Line Visa applications (in and out of country)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/38ce53a6-3ed2-4161-ae57-e9147acd12a3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2018 |
| Submission deadline | 12 Jul 2015 |
| Future notice date | Not specified |
| Award date | 4 Aug 2015 |
| Contract period | 4 Aug 2015 - 4 Aug 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,015,000 |
| Lots value | Not specified |
| Awards value | £4,015,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Nov 2018 at 12:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/38ce53a6-3ed2-4161-ae57-e9147acd12a3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/38ce53a6-3ed2-4161-ae57-e9147acd12a3
  23rd November 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-993f3d77-b2c0-442a-b5ac-0c0c7c3eeb5e.json.